Najwa Javed
Melbourne
Overview
10
10
years of professional experience
1
1
Certification
Work History
English Instructor
Gofluent
06.2023 - 02.2024
- Maintained accurate records of student progress through regular assessment tests and feedback sessions.
- Adapted quickly when changes were made in course material or curriculum structure.
- Assisted with troubleshooting technical issues related to online tutoring programs when needed.
- Provided private online English tutoring services to students of various ages and levels, including helping them develop their pronunciation, grammar, reading comprehension, and writing skills.
- Incorporated educational technology into instruction whenever possible in order to make learning more interesting for students.
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences.
Tutor
Brainy Bahrain Academy
04.2023 - 06.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Managed student behavioral issues to optimize classroom learning environment.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Organized and used variety of teaching techniques, maximizing individual and group learning.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Admissions Officer
Al-Tareeqah Management Consultancy
03.2021 - 08.2022
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
- Followed up immediately when prospects reached out to quickly resolve concerns.
Administrator
Proact International Consultancy
02.2019 - 03.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Oversaw operations of email and LinkedIn accounts.
- Crafted exclusive invitations for high-profile events.
- Developed and maintained project schedule.
Account Manager
Omega Creative Software
05.2014 - 06.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Ensured accuracy of reports before presenting to Operations Manager.
- Coordinated routine meetings to ensure effective communication.
- Worked alongside Marketing and R&D to initiate product launches and packaging.
- Developed presentations, business reviews and proposals for both internal and external partners.
- Coordinated sales distribution of products or services to facilitate the sales process.
- Mediated communication between executives and clients for enabling clarity and tact.
Education
MBA - Business Administration And Management
University of Sunderland
United Kingdom 2018
Bachelor of Arts - Human Resources Management
Abertay University Dundee
United Kingdom 2014
Skills
- Reading comprehension
- Speaking practice
- Teaching english
- Curriculum development
- Online teaching
- Cross-cultural communication
- Learning management systems
- Personable and Approachable
- Travel Coordination
- Administrative Support
- Attention to detail
- Recordkeeping and file management
- MS office
- Documentation and reporting
- Office management
- Personable and approachable
- Data confidentiality
- Time management
- Deadline adherence
- Multiple priorities management
Certification
ATD (Association for Talent Development) certied trainer
OISE University of Toronto 120-hour TEFL |
Teaching English to Arabic Speakers | Teaching
English to Young Learners
Timeline
English Instructor
Gofluent
06.2023 - 02.2024
Tutor
Brainy Bahrain Academy
04.2023 - 06.2023
Admissions Officer
Al-Tareeqah Management Consultancy
03.2021 - 08.2022
Administrator
Proact International Consultancy
02.2019 - 03.2021
Account Manager
Omega Creative Software
05.2014 - 06.2017
MBA - Business Administration And Management
University of Sunderland
Bachelor of Arts - Human Resources Management
Abertay University Dundee
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