Nakhat Bahar Ishan

• Prepared practice for accreditation by engaging in quality improvement initiatives, maintaining safe and accessible practice environment and etc.
• Developed close working relationships with internal and external stakeholders to ensure and manage compliance.
• Developed policies and procedures for effective practice management.
• Assessed processes and procedures, complying with OH&S policies.
• GP recruitment and onboarding.
• Oversaw/ managed accounting, budgeting, and financial reporting.
• Achieved success in people's management through mentoring and providing guidance which helped improve process flow and boosted efficiency.
• Recruitment of receptionist staff.
• Trained interns and newly hired team members on office procedures and computer systems.

• Developed close working relationships with front office and back office staff and provided support and guidance.
• Engaged with external stakeholders such as Medicare, insurance companies and etc.
• Proven ability to learn quickly and adapt to new environments.
• Worked effectively in fast-paced environments.
• Ordered all office supplies and kept check on inventory levels.
• Managed time efficiently in order to complete all tasks within deadlines.
• Recommended ways to reduce overhead and cut printing costs and helped practice stay within budget.

• Coordinated patient check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Scheduled appointments for providers based on optimal patient loads and clinician availability.
• Helped patients complete necessary medical forms and documentation.
• Managed multi-line phone system and pleasantly greeted patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Supported office staff and operational requirements with administrative tasks.
• Screened patients to make best use of resources, triage staff and serve community members.

• Enhanced office efficiency by handling high volume of calls.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Coordinated patient check-in, check-out, and payments for billing.
• Referred and screened patients to make best use of resources, triage staff, and serve community members.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

• Assisted customers with prompt and polite support in-person and via telephone.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Increased customer satisfaction by resolving issues.

• Offered friendly and efficient service to all customers and handled challenging situations with ease.

• Ensuring proper registration of WIE beneficiaries using advanced biometric technologies at project sites.
• Oversaw verification and collation process of all data collected from monitoring visits.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Database update for new job placements (Data entry).
• Leveraged on-site observation and personal interviews to identify team and individual strengths.