Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nakhat Bahar Ishan

Melbourne,VIC

Summary

Experienced Relationship Manager with expertise in GP recruitment and a proven track record of leading healthcare teams to achieve operational excellence and exceptional customer service. Known for meticulous attention to detail, decisive decision-making, and a strong commitment to team success. Skilled in compliant customer inquiry handling, workload management, and developing effective operational procedures. Proficient in strategic planning, maintaining confidentiality in data management, and enhancing systems knowledge. Passionate about continuous learning and personal growth, focused on improving team performance and client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

GP Recruitment & Relationship Manager

Medical One
06.2024 - Current
  • Proactively sourced high-quality General Practitioners for Medical One centres through targeted initiatives, including leveraging industry contacts and nurturing existing networks.
  • Handled contract negotiation and onboarding for new doctors, facilitating a seamless integration into the organization.
  • Developed and maintained relationships with doctors and all other stakeholders in the Medical and Primary Health Care sectors.
  • Responded to doctors inquiries and resolved complaints to establish trust and increase satisfaction.
  • Engaged in recruitment activities by creating and managing a comprehensive candidate database (Monday CRM).
  • Represented Medical One at exhibitions and conferences to promote the company and its career opportunities.
  • Collaborated with external recruitment agencies to advertise vacant positions and screen applications.
  • Worked closely with the Medical One team on strategic initiatives to enhance doctor recruitment and support.

Practice Manager (Carlton PPCC & East Ivanhoe)

ForHealth Group
11.2022 - 05.2024
  • GP/Nurse/Staff recruitment/onboarding.
  • Boosted staff morale by offering constructive feedback and specific direction which helped improve process flow and boosted efficiency
  • Developed close working relationships with the team and stakeholders.
  • Implemented documented HR/Clinical policies and procedures for effective practice management.
  • Trained newly hired team members and GPs on office procedures and computer system.
  • Oversaw accounting, budgeting, and financial reporting.

Medical Practice 2IC

ForHealth Group
09.2022 - 11.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.



Medical Receptionist

ForHealth Group
03.2021 - 09.2022
  • Coordinated patient check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Supported office staff and operational requirements with administrative tasks.
  • Screened patients to make best use of resources, triage staff and serve community members.

Medical Receptionist

Broadford Doctors
01.2020 - 01.2021
  • Enhanced office efficiency by handling high volume of calls.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Coordinated patient check-in, check-out and payments for billing.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Monitoring and Evaluation Officer (Supervisor)

USAID – Promote Women In Economy Project
10.2017 - 03.2019
  • Ensuring proper registration of WIE beneficiaries using advanced biometric technologies at project sites.
  • Oversaw verification and collation process of all data collected from monitoring visits.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Database update for new job placements (Data entry).
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.

Education

Bachelor of Biomedicine -

La Trobe University
12.2022

Diploma of Bioscience -

La Trobe College
11.2021

Skills

  • Proficient in contract negotiation
  • Proficient in analysis
  • Critical thinking & Decision making
  • Coaching and Mentoring
  • Workflow planning
  • Organizational Goal Development
  • Relationship management
  • Practice Management
  • Staff Guidance
  • Training Program Implementation
  • Pracsoft and MD and Zedmed literate
  • Experience with Ceridian Dayforce and Service Now

Certification

  • CPR certificate
  • BSS (Biosafety & Biosecurity) Certificate

Timeline

GP Recruitment & Relationship Manager

Medical One
06.2024 - Current

Practice Manager (Carlton PPCC & East Ivanhoe)

ForHealth Group
11.2022 - 05.2024

Medical Practice 2IC

ForHealth Group
09.2022 - 11.2022

Medical Receptionist

ForHealth Group
03.2021 - 09.2022

Medical Receptionist

Broadford Doctors
01.2020 - 01.2021

Monitoring and Evaluation Officer (Supervisor)

USAID – Promote Women In Economy Project
10.2017 - 03.2019

Diploma of Bioscience -

La Trobe College

Bachelor of Biomedicine -

La Trobe University

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