Nakhat Bahar Ishan
Windsor
Summary
Experienced Healthcare Manager with expertise in GP recruitment and a proven track record of leading healthcare teams to achieve operational excellence and exceptional customer service. Known for meticulous attention to detail, decisive decision-making, and a strong commitment to team success. Skilled in compliant customer inquiry handling, workload management, and developing effective operational procedures. Proficient in strategic planning, maintaining confidentiality in data management, and enhancing systems knowledge. Passionate about continuous learning and personal growth, focused on improving team performance and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Manager (Carlton Medical and Urgent Care)
Forhealth Group
11.2024 - Current
- Managed rosters, staff allocation, and administrative systems to optimize patient flow and ensure high-quality care across multiple departments.
- Led staff and optimized rosters to ensure efficient delivery of healthcare services.
- Implemented SOPs and admin systems to drive professionalism, quality improvement, and patient care.
- Managed learning and development programs, fostering a culture of customer focus, efficiency, and continuous feedback for operational improvement.
- Ensured WHS policies were followed, conducted workplace inspections, and supported injury management and risk assessments to maintain a safe work environment.
GP Recruitment & Relationship Manager
Medical One
06.2024 - 11.2024
- Served as the primary point of contact for GPs, providing support, addressing concerns, and facilitating practice development.
- Proactively sourced high-quality General Practitioners for Medical One centres through targeted initiatives, including leveraging industry contacts and nurturing existing networks.
- Worked closely with the Operation's team on strategic initiatives to enhance doctor recruitment and support.
- Handled contract negotiation and onboarding for new doctors, facilitating a seamless integration into the organization.
- Developed and maintained relationships with doctors and all other stakeholders in the Medical and Primary Health Care sectors.
- Maintained accurate recruitment records, GP profiles, and HR files to ensure compliance and confidentiality.
- Responded to doctors inquiries and resolved complaints to establish trust and increase satisfaction.
- Engaged in recruitment activities by creating and managing a comprehensive candidate database (Monday CRM).
- Represented the organization at exhibitions, conferences, and networking events to attract top medical talent..
- Collaborated with external recruitment agencies to advertise vacant positions and screen applications.
Practice Manager (Carlton PPCC & East Ivanhoe)
ForHealth Group
11.2022 - 05.2024
- Nurse/Staff recruitment and onboarding.
- GP onboarding.
- Boosted staff morale by offering constructive feedback and specific direction which helped improve process flow and boosted efficiency
- Developed close working relationships with the team and stakeholders.
- Implemented documented HR/Clinical policies and procedures for effective practice management.
- Trained newly hired team members and GPs on office procedures and computer system.
Medical Practice 2IC
ForHealth Group
09.2022 - 11.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Medical Receptionist
ForHealth Group
03.2021 - 09.2022
- Coordinated patient check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
- Screened patients to make best use of resources, triage staff and serve community members.
Medical Receptionist
Broadford Doctors
01.2020 - 01.2021
- Enhanced office efficiency by handling high volume of calls.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated patient check-in, check-out and payments for billing.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Monitoring and Evaluation Officer (Supervisor)
USAID – Promote Women In Economy Project
10.2017 - 03.2019
- Ensuring proper registration of WIE beneficiaries using advanced biometric technologies at project sites.
- Oversaw verification and collation process of all data collected from monitoring visits.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Database update for new job placements (Data entry).
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
Education
Bachelor of Biomedicine -
La Trobe University
12.2022
Diploma of Bioscience -
La Trobe College
11.2021
Skills
- Strong organisational and time-management
- Relationship management
- Proficient in data analysis
- Training Program Implementation
- Solution oriented
- Critical thinking & Decision making
- Coaching and Mentoring
- Workflow planning
- Organizational Goal Development
- Proficient in contract negotiation
- Schedule management
- Practice Management
- Pracsoft and MD and Zedmed literate
Certification
- CPR certificate
- BSS (Biosafety & Biosecurity) Certificate
Timeline
Practice Manager (Carlton Medical and Urgent Care)
Forhealth Group
11.2024 - Current
GP Recruitment & Relationship Manager
Medical One
06.2024 - 11.2024
Practice Manager (Carlton PPCC & East Ivanhoe)
ForHealth Group
11.2022 - 05.2024
Medical Practice 2IC
ForHealth Group
09.2022 - 11.2022
Medical Receptionist
ForHealth Group
03.2021 - 09.2022
Medical Receptionist
Broadford Doctors
01.2020 - 01.2021
Monitoring and Evaluation Officer (Supervisor)
USAID – Promote Women In Economy Project
10.2017 - 03.2019
Diploma of Bioscience -
La Trobe College
Bachelor of Biomedicine -
La Trobe University
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