Summary
Overview
Work History
Education
Skills
Availability
Interests
Timeline
OfficeManager
Nakisha Prakash

Nakisha Prakash

Sydney,NSW

Summary

Outgoing and dedicated professional with quality customer service and management experience with a knowledge of service delivery and proven multitasking abilities.

Interested in further developing a career in Aviation, supported by recent ground operations experience at Sydney International Airport. I have achieved advanced roles such as Service Desk and Supervisor. Hold a general understanding of Load Control operations and assisted in training staff through performance audits and skills observations.

Overview

4
4
years of professional experience

Work History

Customer Service Agent - Supervisor

Swissport AU PTY LTD.
11.2022 - Current
  • Assisted a large volume of passengers with a positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organisation and management of multiple tasks and people simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Adhered to strict security standards and workplace health & safety protocols.

Full-time + covid support

Hydro Produce Pty Ltd.
01.2021 - 01.2022
  • Performed quality inspection and manual handling by picking and packing fresh produce
  • Adapted to a high-pressured and fast-paced environment to fulfil high-volume orders
  • Adhered to food safety standards
  • Joined this company to help support the community during COVID-19, distributing local produce

Assistant Store Manager

Lovisa Pty Ltd.
08.2019 - 01.2021
  • Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Rouse Hill High School
Rouse Hill, Sydney, NSW

Coorparoo Secondary College
Brisbane, QLD

Bulimba State School
Brisbane, QLD

Skills

  • Empathetic and Genuine
  • Customer Service
  • Team Leadership
  • Critical Thinking
  • Decision-Making
  • Verbal and Written Communication
  • Staff Training

Availability

I offer a highly flexible schedule and can adapt to full-time and shift work requirements. 

Interests

I am a creative individual with hobbies surrounding film and photography. I also enjoy reading and writing the most in my spare time.

Timeline

Customer Service Agent - Supervisor

Swissport AU PTY LTD.
11.2022 - Current

Full-time + covid support

Hydro Produce Pty Ltd.
01.2021 - 01.2022

Assistant Store Manager

Lovisa Pty Ltd.
08.2019 - 01.2021

Rouse Hill High School

Coorparoo Secondary College

Bulimba State School

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Nakisha Prakash