Nakisha Vessey

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• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
• Ran social media pages for the practice

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

• Greeted customers and provided outstanding customer service.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

• Provided homework assistance using specific curriculum and materials.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.