Nakita Ianna
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
13
13
years of professional experience
Work History
Admin/Receptionist
SSI
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Scanning / Binding
- Stock Inventory
Mobile Dance Teacher
NK Studios
02.2022 - 09.2024
- Taught dance to children, adults, and individuals in private, group, and event settings
- Specialized in NDIS programs, working with children and adults with disabilities
- Developed and delivered engaging lesson plans for various age groups
- Taught dance in childcare, hospitals, and community events
- Fostered a positive and inclusive environment for students of all abilities
- Office Work: Invoices, responding to emails and processing payments.
- Social Media Marketing
- Key Skills: Dance Instruction, NDIS Program Delivery, Event and Group Classes, Childcare and Hospital Settings, Communication & Engagement - Transferrable skills.
Disability Support Worker
NDIS
03.2020 - 12.2022
- Implemented scheduling software to manage clients' daily activities and appointments.
- Applied conflict resolution techniques to de-escalate challenging behaviours.
- Administered Medication to client when needed
- Used assistive communication devices to facilitate interactions between clients and caregivers.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Employed adaptive strategies for personalized care based on individual client needs.
- Assisted with daily living activities, including dressing, grooming, bathing, and toileting.
- Safely drove clients to social activities and appointments.
- Developed strong interpersonal relationships, earning clients' trust through empathy and understanding.
Customer Service
Robins Kitchen Chermside
03.2020 - 12.2020
- Provided excellent customer service in a retail environment
- Assisted customers with product recommendations and queries
- Ensured smooth checkout transactions and maintained a clean and organized store
- Handled returns, exchanges, and customer concerns in a professional manner
- Supported store promotions and special events
- Key Skills: Customer Interaction, Product Knowledge, Checkout Efficiency, Cash Handling & Payment Processing, Problem-Solving
Residential Youth Worker
Infinity Community Solutions
03.2018 - 02.2020
- Supported youth in residential settings, focusing on their physical, emotional, and social well-being
- Assisted with daily living activities and independence-building
- Provided behavioural and emotional support to young individuals
- Collaborated with external agencies and family members for tailored support plans
- Facilitated positive relationships and conflict resolution among youth
- Key Skills: Behavioural Support, Daily Living Assistance, Individualised Support Plans, Relationship Building, Conflict Resolution
Customer Service Representative
Coles
01.2012 - 01.2020
- Operated checkout registers and handled transactions accurately and efficiently
- Provided excellent service to customers in a fast-paced environment
- Maintained accurate stock levels in the fresh produce section
- Assisted with product displays, ensuring freshness and quality standards
- Delivered outstanding customer service, addressing concerns and providing assistance
- Assisted with inventory and replenishment of fresh produce
- Key Skills: Checkout Operation, Cash Handling, Customer Service, Fresh Produce Stocking & Display, Product Knowledge, Problem Resolution
Education
Certificate I - Cert I in Business
SSI
Woodridge03-2025
Certificate III - Health And Fitness
Livingstone Christian College
Ormeau11-2024
Graduate Certificate - Queensland Certificate of Education
Livingstone Christian College
Ormeau11-2014
Certificate II - Workplace Health & Safety
WorkLinks
Livingstone Christian College09-2014
Skills
- Organisation skills
- Time management
- Reception / Admin
- Data entry
- Customer Service / Retail
- Youth Work / Disability Support
- Customer Service
- Problem Solving
- Checkout operations
- Communication Skills
- Personal Care and Assistance
- General cleaning duties
- Conflict Resolution
- Stock Inventory
- Dance Teaching
Timeline
Admin/Receptionist
SSI
11.2024 - Current
Mobile Dance Teacher
NK Studios
02.2022 - 09.2024
Disability Support Worker
NDIS
03.2020 - 12.2022
Customer Service
Robins Kitchen Chermside
03.2020 - 12.2020
Residential Youth Worker
Infinity Community Solutions
03.2018 - 02.2020
Customer Service Representative
Coles
01.2012 - 01.2020
Certificate I - Cert I in Business
SSI
Certificate III - Health And Fitness
Livingstone Christian College
Graduate Certificate - Queensland Certificate of Education
Livingstone Christian College
Certificate II - Workplace Health & Safety
WorkLinks
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