Nakita James
Umina Beach
Summary
I am a highly motivated employee who is passionate about providing exceptional customer service and Administration skills.
I enjoy challenges and will work hard to achieve your objectives. If you are seeking a productive individual who is ready and willing to learn, then I believe that I am the right person for this position, with my background in aged care and with a knowledge of the building industry I am confident that I can make a positive contribution to your team.
I would appreciate an interview to be able to discuss the ways in which I could assist your business in achieving its goals. Thank you for the consideration and I look forward to speaking with you soon.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Australia post
Hornsby
02.2015 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Communicated information to customers about product quality, value and style.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Improved customer service wait times to mitigate complaints.
Community Aged Care Worker
OZ CARE
Toowomba
06.2006 - 05.2007
- Utilized data and experience to coordinate patient care and rehabilitation.
- Provided information to access financial assistance, legal aid or housing.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Tracked patient or client care and followed through to provide service effectiveness.
- Documented services and collected required data for evaluation.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Educated clients on options to assist in making informed decisions.
- Collaborated with other professionals to assess client needs.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Reported concerns to nurse supervisor to promote optimal care.
Aged Care Worker
RSL HOMECARE
Toowomba
01.2006 - 06.2006
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Aged Care Worker
WESTHAVEN NURSING HOME
Toowoomba
09.2005 - 01.2006
- Followed care plan and directions to administer medications.
- Reported concerns to nurse supervisor to promote optimal care.
- Laundered clothing and bedding to prevent infection.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted with meal planning to meet nutritional plans.
Voluntary Aged Care Worker
TRI-CARE
Toowoomba
04.2005 - 09.2005
- Consulted with client care team to continually update care plans.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Recorded client status progress and challenges in logbooks and reports.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Education
Certificate IV - Bookkeeping
TAFE
Ourimbah, NSW12.2012
Certificate III - Business Administration
TAFE
Gosford, NSW06.2012
Certificate III - Aged Care
Tafe Queensland Toowoomba
Toowoomba, QLD06.2004
Skills
- Customer Service
- Creative Problem Solving
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Australia post
02.2015 - Current
Community Aged Care Worker
OZ CARE
06.2006 - 05.2007
Aged Care Worker
RSL HOMECARE
01.2006 - 06.2006
Aged Care Worker
WESTHAVEN NURSING HOME
09.2005 - 01.2006
Voluntary Aged Care Worker
TRI-CARE
04.2005 - 09.2005
Certificate IV - Bookkeeping
TAFE
Certificate III - Business Administration
TAFE
Certificate III - Aged Care
Tafe Queensland Toowoomba