Summary
Overview
Work History
Education
Skills
Timeline
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Nakita Shri Lal

Cooma,NSW

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience

Work History

Barista

Up North Cafe
04.2022 - 10.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Controlled line and crowd with quick, efficient service.

Waiting Staff Member

Cooma Ex Services Club
11.2022 - 02.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Stocked supplies such as linens, glassware, silverware in designated area.
  • Provided friendly, courteous table service to create a pleasant dining atmosphere for customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Retail Sales Associate

Dotti
05.2022 - 09.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Guest Service

Snow Season Motor Inn
09.2021 - 01.2022
  • Handled customer complaints to satisfy and retain guests.
  • Greeted guests and provided excellent customer service.
  • Maintained cleanliness of all public spaces including lobby, hallways and stairwells.
  • Thoroughly cleaned guest rooms, bathrooms and common areas of the hotel.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.

Education

GED -

Asquith Girls High School
Asquith, NSW
10.2019

No Degree -

Monaro High School
Cooma North, NSW
07.2017

Skills

  • Adaptability
  • Flexibility
  • Organisational skills
  • Customer service
  • Time management
  • Creativity

Timeline

Waiting Staff Member

Cooma Ex Services Club
11.2022 - 02.2023

Retail Sales Associate

Dotti
05.2022 - 09.2022

Barista

Up North Cafe
04.2022 - 10.2023

Guest Service

Snow Season Motor Inn
09.2021 - 01.2022

GED -

Asquith Girls High School

No Degree -

Monaro High School

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Nakita Shri Lal