Nakiya Graham
Cairns,QLD
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
9
9
years of professional experience
Work History
Administrative Officer
Health Care Primary Clinic
Lockhart River, Qld
02.2022 - 10.2023
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Answered phones and routed voicemails to respective employees.
- Greeted visitors warmly upon arrival at office reception area.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Developed and implemented administrative procedures to improve operational efficiency.
- Handled incoming calls and directed callers to appropriate department or employee.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Maintained positive working relationship with fellow staff and management.
- Provided HR administrative assistance to management team.
- Maintained front desk to provide positive first impression.
- Offered reception coverage to relieve staff during absences or breaks.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Assisted organizational efforts by filing, entering data and answering phones.
Administrative Officer
Department of Housing
Lockhart River, Qld
01.2016 - 01.2018
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Greeted visitors warmly upon arrival at office reception area.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Developed and implemented administrative procedures to improve operational efficiency.
- Handled incoming calls and directed callers to appropriate department or employee.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Maintained positive working relationship with fellow staff and management.
Administrative Officer
My Pathways
Lockhart River, Qld
03.2015 - 03.2016
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Greeted visitors warmly upon arrival at office reception area.
- Monitored email accounts regularly and responded appropriately within established timeframes.
Education
High School Diploma -
Blackheath And Thornburgh College
Charters Towers11-2013
Prep - Year 7 -
Lockhart River State School
Lockhart River11-2007
Skills
- Documentation and control
- Policy and procedure modification
- Meeting facilitation
- Data acquisition
- Office management
- Relationship building
- Database management
- Records management
- Human resources support
- Data retrieval systems
- Scheduling appointments
- Expense reporting
- Document control
- Scheduling and calendar management
- Workflow planning
- Proposal writing
- Travel arrangements
- Event coordination
Timeline
Administrative Officer
Health Care Primary Clinic
02.2022 - 10.2023
Administrative Officer
Department of Housing
01.2016 - 01.2018
Administrative Officer
My Pathways
03.2015 - 03.2016
High School Diploma -
Blackheath And Thornburgh College
Prep - Year 7 -
Lockhart River State School