Nakul Rathod
Hobart,TAS
Summary
Experienced IT professional with 3 to 4 years of experience in technical support, IT infrastructure management, and data analysis. Skilled in troubleshooting, Windows, Microsoft 365 administration, Active Directory, SQL, and Power BI. Certified in CompTIA A+, Network+, Security+, Microsoft Desktop Administrator, and Google IT Support. Strong communicator, committed to delivering efficient, secure IT services, and continuous improvement.
Overview
4
4
years of professional experience
Work History
IT Technician
1300 Geeks
Hobart , TAS
01.2023 - Current
- Provide onsite and remote IT support services for desktops, laptops, and associated hardware, troubleshooting a wide variety of user issues, and network problems.
- Diagnose and resolve technical issues for hardware, software, and network systems, including installations, repairs, upgrades, and performance optimization.
- Setup, configure, and maintain networks (wired and wireless), ensuring connectivity for home and business clients.
- Deliver clear, jargon-free advice and technical guidance to clients to ensure they understand how to effectively use their IT infrastructure and software tools.
- Perform routine maintenance, updates, and system administration to support the ongoing reliability and security of client systems.
- Liaise with vendors and service providers when required to resolve complex technical issues, or arrange for equipment replacement.
- Document work performed, keep thorough records, and contribute to the organization’s knowledge base for continuous service improvement.
- Support a culture of collaboration and high-quality customer service through teamwork and continual professional development.
Data and System Analyst
YesDrive Car Rentals
Cambridge, TAS
11.2024 - 09.2025
- Manage and maintain the company's core ICT infrastructure, ensuring data integrity, security, and operational continuity across all systems.
- Administer both front-end and back-end technical solutions, resolve complex system issues, and provide end-to-end IT support across various hardware and software environments.
- Work extensively with Windows operating systems, Microsoft 365, and Active Directory to manage user access, enforce policy compliance, and support seamless daily operations.
- Oversee and optimize the company website, improving performance and user experience through targeted enhancements, and ongoing maintenance.
- Collect, process, and analyze business and operational data using SQL and Power BI, generating detailed analytical reports that inform and support data-driven decision-making.
- Maintain comprehensive system documentation, including business process workflows, and technical SOPs (Standard Operating Procedures).
- Collaborate with the operations team to optimize system functionality and overall performance by identifying opportunities for improvement, and implementing best practices.
IT Service Desk Analyst
University of Tasmania
Sandy Bay , TAS
02.2022 - 10.2024
- Serve as the primary contact for IT support, managing and prioritizing incoming service requests via phone, email, or ticketing systems, and providing prompt, effective first-level technical support to staff and students.
- Diagnose and resolve technical issues related to hardware, software, networks, and user accounts, escalating complex incidents to appropriate specialist teams when needed.
- Install, configure, and maintain software applications and system updates across university devices, ensuring compliance with IT security and licensing policies.
- Administer user accounts using platforms like Active Directory and Microsoft 365, including creating and deactivating accounts, password resets, and permission management.
- Document troubleshooting steps, solutions, and outcomes accurately in the IT service management (ITSM) system, contributing to the University’s technical knowledge base for future reference.
- Communicate technical information to non-technical users with a customer-focused approach, providing guidance and training to promote effective, independent use of IT resources.
- Collaborate with IT teams to identify recurring issues, recommend system or policy improvements, and participate in continuous improvement initiatives.
- Monitor IT systems and proactively identify potential problems, ensuring the optimal performance and reliability of university technology services.
- Maintain up-to-date awareness of technology trends, university IT processes, and participate in relevant training to ensure best practice support delivery.
Education
Bachelor of Science - Information And Communication Technology
University of Tasmania
TAS12-2024
Skills
- Network troubleshooting
- System administration
- Microsoft 365
- Data analysis
- IT support services
- IT service management
- Team collaboration
- Problem solving
- Customer service
- Technical support
- Software configuration
- Help desk operations
- Help desk management
- Troubleshooting and Diagnostics
Timeline
Data and System Analyst
YesDrive Car Rentals
11.2024 - 09.2025
IT Technician
1300 Geeks
01.2023 - Current
IT Service Desk Analyst
University of Tasmania
02.2022 - 10.2024
Bachelor of Science - Information And Communication Technology
University of Tasmania