Nalani Shuker
Rockhampton,QLD
Summary
Hard-working, outgoing individual looking for an exciting and new environment, with a proven track record of providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Payroll Officer
Rocky Sports Club
01.2022 - Current
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Updated employee files with new details such as changes in address or salary levels.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Tracked employee vacation, sick and personal time.
- Processed payments and documents such as invoices, journals and statements.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Sales Manager
Inferno Sports
01.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Approved, reviewed and edited content and products flowing to website.
- Created Online Stores including using outside software to create private stores on website for customers.
Assistant Functions Manager
Rocky Sports Club
09.2020 - 01.2022
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed detailed event reports, documenting all aspects of each event.
- Created templates, quoting and bill processes from scratch and implemented into function software
Receptionist
Rocky Sports Club
06.2018 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Bistro and Bar Attendant
Rocky Sports Club
02.2017 - 06.2018
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Bussed bottles and glassware to maintain clean bar area.
Education
High School Diploma -
The Cathedral College
Rockhampton, QLD09.2020
Skills
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Task Prioritization
Timeline
Payroll Officer
Rocky Sports Club
01.2022 - Current
Sales Manager
Inferno Sports
01.2022 - Current
Assistant Functions Manager
Rocky Sports Club
09.2020 - 01.2022
Receptionist
Rocky Sports Club
06.2018 - 11.2020
Bistro and Bar Attendant
Rocky Sports Club
02.2017 - 06.2018
High School Diploma -
The Cathedral College
Similar Profiles
Royce SchibrowskiRoyce Schibrowski
Kitchen Hand at Rocky Sports ClubKitchen Hand at Rocky Sports Club
Hannes De JagerHannes De Jager
Bartender at Rocky Sports ClubBartender at Rocky Sports Club
William "Colby" FreemanWilliam "Colby" Freeman
Business and Event Development Coordinator at Rocky Top Sports WorldBusiness and Event Development Coordinator at Rocky Top Sports World