Nalani Shuker
Rockhampton,QLD
Summary
Hard-working, outgoing individual looking for an exciting and new environment, with a proven track record of providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Payroll Officer
Rocky Sports Club
01.2022 - Current
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Updated employee files with new details such as changes in address or salary levels.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Tracked employee vacation, sick and personal time.
- Processed payments and documents such as invoices, journals and statements.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Sales Manager
Inferno Sports
01.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Approved, reviewed and edited content and products flowing to website.
- Created Online Stores including using outside software to create private stores on website for customers.
Assistant Functions Manager
Rocky Sports Club
09.2020 - 01.2022
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed detailed event reports, documenting all aspects of each event.
- Created templates, quoting and bill processes from scratch and implemented into function software
Receptionist
Rocky Sports Club
06.2018 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Bistro and Bar Attendant
Rocky Sports Club
02.2017 - 06.2018
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Bussed bottles and glassware to maintain clean bar area.
Education
High School Diploma -
The Cathedral College
Rockhampton, QLD09.2020
Skills
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Task Prioritization
Timeline
Payroll Officer
Rocky Sports Club
01.2022 - Current
Sales Manager
Inferno Sports
01.2022 - Current
Assistant Functions Manager
Rocky Sports Club
09.2020 - 01.2022
Receptionist
Rocky Sports Club
06.2018 - 11.2020
Bistro and Bar Attendant
Rocky Sports Club
02.2017 - 06.2018
High School Diploma -
The Cathedral College