Summary
Overview
Work History
Education
Skills
Timeline
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Nalani Shuker

Rockhampton,QLD

Summary

Hard-working, outgoing individual looking for an exciting and new environment, with a proven track record of providing exceptional customer service.

Overview

7
7
years of professional experience

Work History

Payroll Officer

Rocky Sports Club
01.2022 - Current
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Updated employee files with new details such as changes in address or salary levels.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Tracked employee vacation, sick and personal time.
  • Processed payments and documents such as invoices, journals and statements.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Sales Manager

Inferno Sports
01.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Approved, reviewed and edited content and products flowing to website.
  • Created Online Stores including using outside software to create private stores on website for customers.

Assistant Functions Manager

Rocky Sports Club
09.2020 - 01.2022
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Developed detailed event reports, documenting all aspects of each event.
  • Created templates, quoting and bill processes from scratch and implemented into function software

Receptionist

Rocky Sports Club
06.2018 - 11.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Organized, maintained and updated information in computer databases.

Bistro and Bar Attendant

Rocky Sports Club
02.2017 - 06.2018
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Bussed bottles and glassware to maintain clean bar area.

Education

High School Diploma -

The Cathedral College
Rockhampton, QLD
09.2020

Skills

  • Teamwork and Collaboration
  • Multitasking
  • Attention to Detail
  • Task Prioritization

Timeline

Payroll Officer

Rocky Sports Club
01.2022 - Current

Sales Manager

Inferno Sports
01.2022 - Current

Assistant Functions Manager

Rocky Sports Club
09.2020 - 01.2022

Receptionist

Rocky Sports Club
06.2018 - 11.2020

Bistro and Bar Attendant

Rocky Sports Club
02.2017 - 06.2018

High School Diploma -

The Cathedral College

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Nalani Shuker