Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nalannah Hollis

Stanthorpe,QLD

Summary

Dynamic Checkout Supervisor with 3 experience overseeing teams of up to 30 staff members within a medium-traffic store. Leads by example and monitors performance to identify and target service discrepancies. Evaluates assigned groups and recommends additional training and process improvements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Checkout Supervisor

Spano's Iga Stanthorpe
06.2020 - Current
  • Supervised multi-cultural teams of 30 members, enforcing compliance with operational policies and procedures.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sandwich Artist

Subway Stanthorpe
10.2019 - 10.2020
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.

Education

High School Diploma -

St Joseph's School Stanthorpe
Stanthorpe
11.2022

Skills

  • Flexible Work Schedule
  • Time Management
  • POS System Operations
  • Policy and Procedure Adherence
  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • Teamwork and Collaboration
  • Cash Register Operation
  • Team Training & Employee Management
  • Delegation and Supervision
  • Critical Thinking
  • Refund Processing

Timeline

Checkout Supervisor

Spano's Iga Stanthorpe
06.2020 - Current

Sandwich Artist

Subway Stanthorpe
10.2019 - 10.2020

High School Diploma -

St Joseph's School Stanthorpe

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Nalannah Hollis