Summary
Overview
Work History
Skills
Timeline
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Naldo Clarence

Sydney,NSW

Summary

Hi I'm Naldo,

I'm an outgoing and motivated retail professional with over 3 years of experience in fast-paced store environments.

Known for a positive, can-do attitude and strong ability to work both independently and as part of a team. Quick to build vibe with customers and coworkers alike, while consistently completing tasks efficiently and providing top-tier service that supports store goals.

Overview

8
8
years of professional experience

Work History

Headlining Repair

Sydney Headlining
11.2017 - 01.2020
  • Worked with customers to understand needs, to provide satisfaction in the service.
  • Learnt on the job. How to speak with clients, processing payments, working fast and efficient, assessing workload and quoting clients.

Warehouse Storeperson

Kmart DC
02.2020 - 11.2021
  • Applied strong problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Stacking, pick packing, RF scanning, operating electric pallet jack
  • Managing KPIs and hitting weekly targets

Service Technician

Dyson
01.2022 - 02.2024

    In this role I was also allocated to be the Sales Supervisor when needed, as I was a salesperson for the

    store before becoming a technician.

    • Full-time in Castle Hill retail store troubleshooting faulty Dyson products and repairing machines.
    • Strong communication in face to face customer interactions to find resolutions.
    • Trained junior technicians on repair procedures, fostering skill development and knowledge sharing.

Project Manager

Concept Retail
02.2024 - Current
  • Managing teams of 2-7 people.
  • Handling communications between stores, construction companies and the head office.
  • Developed project plans, timelines, and resource allocation strategies.
  • Implemented risk management processes to mitigate project uncertainties.
  • Coordinating merchandise movements and displays in stores.

Skills

  • Problem resolution
  • Customer service
  • Communications
  • Organization
  • Team building
  • Project management
  • Team collaboration
  • Customer relations
  • Retail display setup
  • Retail floor stocking

Timeline

Project Manager

Concept Retail
02.2024 - Current

Service Technician

Dyson
01.2022 - 02.2024

Warehouse Storeperson

Kmart DC
02.2020 - 11.2021

Headlining Repair

Sydney Headlining
11.2017 - 01.2020

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Naldo Clarence