Naleize Kereti
Rockbank,VIC
Summary
- Demonstrated ability to enhance customer satisfaction and streamline operations, showcasing exceptional computer proficiency and interpersonal skills.
- Known for a resourceful approach and a commitment to fostering professional relationships, significantly contributing to team cohesion and organizational efficiency.
- Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication and listening skills
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
- Self-motivated work ethic to perform effectively in independent or team environments.
- Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Kitchen Inspired
02.2020 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Cashier
Woodlea Pizza
12.2021 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer experience by providing prompt and accurate transactions.
Customer Service Representative
Sprinkles Ice Cream Parlor
03.2021 - 08.2021
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Operated cash register to record transactions accurately and efficiently.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed refunds and exchanges in accordance with company policy.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
VCAL Year 12 Certificate - VCAL
The Grange P-12 College
Melbourne, VIC11-2023
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Computer proficiency
- Filing
- Critical thinking
- Clerical support
- Verbal communication
- Professional and mature
- Mail handling
- Invoice processing
- Resourceful
- Tech-Savvy
- Team bonding
Timeline
Customer Service Cashier
Woodlea Pizza
12.2021 - 05.2022
Customer Service Representative
Sprinkles Ice Cream Parlor
03.2021 - 08.2021
Administrative Assistant
Kitchen Inspired
02.2020 - Current
VCAL Year 12 Certificate - VCAL
The Grange P-12 College
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