Nam To
Brisbane,QLD
Summary
Hvac
- Dynamic professional with a proven track record in HVAC systems optimization at Refcon Services, enhancing system longevity through preventive maintenance. Skilled in customer service and problem-solving, adept at ensuring client satisfaction and operational excellence. Demonstrates expertise in HVAC systems installation and a goal-oriented mindset, contributing to significant project successes.
Retail worker
- Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Customer service
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Hvac
Refcon Services
01.2023 - Current
- Increased longevity of HVAC systems by performing preventive maintenance.
- Coordinated with electricians, HVAC specialists, and other contractors to ensure proper installation of smart home infrastructure components.
- Ensured optimal performance of HVAC systems with regular inspections, maintenance, and repairs.
- Supported colleagues in troubleshooting complex HVAC issues, sharing knowledge of best practices and innovative solutions.
Retail Sales Worker
Brisben Companies
02.2022 - 01.2023
- Provided personalized recommendations based on customer preferences or specific needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
Electrician
Smith Electrical
10.2021 - 01.2022
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
Restaurant Worker
My Pho
01.2021 - 10.2021
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
Education
High School Diploma -
Corinda State High School
Corinda, QLD10-2021
Certificate II - Active Volunteering
Corinda State High School
Corinda, QLD01-2020
Certificate II - Technology
Corinda State High School
Corinda, QLD01-2020
Certificate II - Automotive
TAFE Queensland
Acacia Ridge, QLD02-2019
Skills
- HVAC systems installation
- HVAC Systems Assessment
- HVAC System Understanding
- Store maintenance
- Goal-oriented mindset
- Product Knowledge Expertise
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Product Knowledge
Languages
Vietnamese
Limited Working
English
Full Professional
Timeline
Hvac
Refcon Services
01.2023 - Current
Retail Sales Worker
Brisben Companies
02.2022 - 01.2023
Electrician
Smith Electrical
10.2021 - 01.2022
Restaurant Worker
My Pho
01.2021 - 10.2021
High School Diploma -
Corinda State High School
Certificate II - Active Volunteering
Corinda State High School
Certificate II - Technology
Corinda State High School
Certificate II - Automotive
TAFE Queensland
Similar Profiles
Courtney ClaytonCourtney Clayton
Escalation Supervisor at MTM-Healthcare Services-Public Transit ServicesEscalation Supervisor at MTM-Healthcare Services-Public Transit Services
Dinesh MuthiahDinesh Muthiah
General Manager of Operations at Klassic Services(ZOHO Guest Facility Services)General Manager of Operations at Klassic Services(ZOHO Guest Facility Services)
Javeria SheikhJaveria Sheikh
Receptionist at National Protective Services - Security Services MelbourneReceptionist at National Protective Services - Security Services Melbourne
SHARON HINTONSHARON HINTON
LENDING SUPPORT - BUSINESS at Avanti Finance LimitedLENDING SUPPORT - BUSINESS at Avanti Finance Limited
JAELANIE TEAUKURAJAELANIE TEAUKURA
Food Handler at Takitumu CateringFood Handler at Takitumu Catering