Naman Madaan

• Reviewed sales and gross profit report to assess company efficiency.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Byju's is an Indian multinational educational technology company, headquartered in Bangalore. It was founded in 2011 by Byju Raveendran and Divya Gokulnath. As of March 2022, Byju's is valued at US$22 billion and company claims to have over 115 million registered students.

• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Generated new business with marketing initiatives and strategic plans.
• Represented company and promoted products at conferences and industry events.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

• Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
• Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
• Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
• Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.

• Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
• Assisted in menu development, incorporating guest feedback to design appealing options that catered to diverse dietary preferences.
• Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.