Summary
Overview
Work History
Education
Skills
Leadership Experience
Professional Development
Timeline
Generic

Naman Mathur

Adelaide

Summary

Dedicated IT student with hands-on experience in customer service and a solid foundation in cybersecurity and networking concepts. Demonstrates strong communication and interpersonal skills, fostering positive relationships with peers and clients. Highly motivated and eager to apply technical knowledge and problem-solving abilities in a dynamic IT environment. Seeking opportunities to contribute to innovative technology solutions and enhance user experiences.

Overview

3
3
years of professional experience

Work History

Desktop Support Technician

Freelance
11.2024 - Current
  • Delivered onsite and remote support for desktops and laptops.
  • Installed/configured Windows OS, software, and peripherals.
  • Handled first-level incident resolution and escalated complex issues.
  • Documented support requests and solutions, enhancing user experience.

Disability Support Worker

Yourkids Children, Youth Services & Adult support services
02.2024 - Current
  • Provided empathetic, person-centred care to clients with varying support needs.
  • Built trusting relationships and communicated effectively across diverse situations.
  • Maintained accurate documentation and managed time-sensitive routines.
  • Developed patience, adaptability, and clear communication under pressure.

IT ADMIN

Sunrise Tech Solution
07.2024 - 12.2024
  • Assisted with basic IT support, troubleshooting minor hardware and software issues.
  • Helped set up and configure workstations for employees.
  • Performed routine system checks and updates.
  • Provided first-level technical assistance for common IT-related queries.
  • Maintained basic documentation for IT assets and support requests.

Console Operator

On The Run (OTR)
03.2022 - 09.2024
  • Provided high-quality customer service in a fast-paced environment.
  • Managed POS systems and addressed technical errors during shifts.
  • Gained operational and communication skills valuable to IT support roles.

Education

Bachelor of Information Technology -

Torrens University
Adelaide, SA
12.2025

Diploma of Community Services -

Australian Community And Management College
Adelaide, SA
03.2025

Certificate III in Individual Support -

Supreme Education And Training Pty Ltd
Adelaide, SA
08.2022

Skills

  • IT Support & Troubleshooting (Hardware/Software)
  • Operating Systems: Windows, MacOS, Linux
  • Networking (IP, VPNs, Firewalls, Subnetting)
  • Cloud Computing Fundamentals (AWS, Azure)
  • Database Management & SQL Basics
  • Software Development Lifecycle (SDLC)
  • Systems Analysis & Technical Documentation
  • ITIL & Service Management Concepts
  • Communication with Technical/Non-Technical Users
  • Team Collaboration & Agile Understanding

Leadership Experience

International Student Representative

University of South Australia Students Association

  • Represent International Student Interests
  • Facilitate Communication Between Students and Administration
  • Organize Events and Activities
  • Provide Support and Guidance to Peers


UniMentor

University of South Australia

  • Provide Information and Guidance to New Students
  • Support Skill Development for Mentees
  • Increase Awareness of Support Services
  • Facilitate Networking Opportunities for Students
  • Organize And Lead Group Activities
  • Offer Advice on Academic and Personal Challenges

Professional Development

  • Elements of AI, University of Helsinki
  • Fundamentals of Digital Marketing, Google
  • Embracing Digital Technology, King’s College, London
  • Google Ads Search Certification, Google
  • Accenture Digital Skills: Mobile, Accenture

Timeline

Desktop Support Technician

Freelance
11.2024 - Current

IT ADMIN

Sunrise Tech Solution
07.2024 - 12.2024

Disability Support Worker

Yourkids Children, Youth Services & Adult support services
02.2024 - Current

Console Operator

On The Run (OTR)
03.2022 - 09.2024

Bachelor of Information Technology -

Torrens University

Diploma of Community Services -

Australian Community And Management College

Certificate III in Individual Support -

Supreme Education And Training Pty Ltd

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Naman Mathur