Nameeta Narayan
Berala,NSW
Summary
A results-driven professional with over 15 years of experience in Banking, Superannuation, Employment Services, and Client Services. Renowned for delivering exceptional customer service, effective stakeholder engagement, and strong leadership within Tier-1 environments. Leveraging AI-powered tools, Nameeta enhances service delivery, streamlines operations, and improves client outcomes. Recognized for resolving complex inquiries, mentoring others, and building trust-based relationships with clients and stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Creative Content Strategist
InnovateMe (Independent)
01.2025 - Current
- Engineered AI-powered workflows using tools like ChatGPT, Gemini, Perplexity, and Manus to optimize content creation and engagement.
- Curated and managed a digital portfolio of over 6,800 posts across diverse thematic streams.
- Founded InnovateMe, a personal content platform focused on awareness-building and thought leadership.
- Maintained audience engagement by responding to trends, feedback, and user needs promptly.
Recruitment Consultant
Private Contractor
01.2023 - 01.2024
- Delivered comprehensive recruitment services focusing on client and candidate experience.
- Enhanced placement outcomes through efficient sourcing and relationship management.
- Aligned candidate capabilities with employer requirements using structured processes.
Customer Success Manager
Hudson (Flexhive)
01.2022 - 01.2022
- Managed client relationships ensuring satisfaction, retention, and high-quality service delivery.
- Acted as the liaison between clients and internal teams, delivering tailored workforce solutions.
- Supported onboarding, issue resolution, and ongoing account management.
Client Services Manager
Link Group
01.2021 - 01.2022
- Delivered high-quality customer service in complex superannuation claims and inquiries.
- Managed sensitive interactions with accuracy and professionalism.
- Handled high-volume workloads while maintaining strong service standards for institutional clients.
Business Development Manager
Disability Services Australia (DSA)
01.2020 - 01.2021
- Developed employer partnerships to create sustainable employment opportunities.
- Identified business opportunities and expanded organizational reach through strategic engagement.
Employment Broker
Workskil Australia
01.2017 - 01.2019
- Negotiated job placements and built strong employer relationships.
- Supported candidates with a customer-focused approach, matching skills with labor market needs.
Skills
AI & Digital Tools: ChatGPT, Gemini, Perplexity, Manus
CRM & Systems: Salesforce, HubSpot, Banking & Superannuation Platforms
Productivity: Google Workspace, Microsoft Office Suite
Certification
- Business Coaching Certification (2026)
- Generative AI for Business | Alison (2026)
- AI Marketing Certification | Alison (2026)
- Certificate IV in Front Line Management
Core Competencies
- Client Services & Customer Experience
- Relationship & Stakeholder Management
- Leadership & Mentoring
- Leadership & Stakeholder Collaboration
- Business Development & Account Management
- Recruitment & Talent Solutions
- Claims & Superannuation Processing
- AI-Driven Workflow Optimisation
- Service Delivery & Operational Efficiency
Additional Career History
- Employment Consultant | Job Statewide
- Direct Sales Partner | News Corp
- Senior Sales Consultant / Sales Manager | Hollard Financial Services
- Client Relationship Officer | RAMS Mortgages
- Relationship Support Officer | Macquarie Mortgages
- Senior Sales Consultant | Westpac
Professional Engagement
Active participant in Western Sydney B2B networking events, fostering professional relationships and industry awareness.
Timeline
Creative Content Strategist
InnovateMe (Independent)
01.2025 - Current
Recruitment Consultant
Private Contractor
01.2023 - 01.2024
Customer Success Manager
Hudson (Flexhive)
01.2022 - 01.2022
Client Services Manager
Link Group
01.2021 - 01.2022
Business Development Manager
Disability Services Australia (DSA)
01.2020 - 01.2021
Employment Broker
Workskil Australia
01.2017 - 01.2019