Nameh Bhatia

• Provided exceptional customer service by greeting guests, addressing inquiries, and ensuring a positive dining experience.

• Managed customer orders accurately and efficiently, ensuring timely delivery of food and beverages.

• Resolved customer complaints and concerns promptly, maintaining customer satisfaction and loyalty.

• Supported team members by assisting with tasks during high-volume periods, contributing to a smooth and efficient service.

• Maintained a clean and organized dining area, adhering to health and safety regulations.

• Upsold menu items and promoted daily specials, increasing sales and enhancing guest satisfaction.

• Demonstrated strong product knowledge to assist customers with menu selections and provide personalized recommendations.

• Assisted with opening and closing duties, including setting up and breaking down workstations and ensuring proper inventory levels.

• Collaborated with kitchen and bar staff to ensure accurate and timely food preparation and delivery.

• Processed customer payments accurately, including handling cash, credit cards, and digital transactions.

• Trained new staff on customer service standards, restaurant policies, and operational procedures.

• Demonstrated flexibility in working various shifts, including evenings, weekends, and holidays, to meet business needs.

• Led a team of 5 individuals to successfully complete an IT project, enhancing my ability to coordinate, communicate, and work collaboratively under pressure—skills directly transferable to fast-paced customer service environments. • Developed and executed project plans while managing timelines and resources, demonstrating strong organizational and multitasking abilities that ensure efficient service delivery in a customer service setting. • Facilitated communication between team members to address challenges and provide solutions, mirroring the collaborative nature required to resolve customer inquiries and complaints. • Trained and mentored team members, ensuring that everyone was equipped with the necessary knowledge and tools to succeed, a skill that can be applied to onboarding and coaching new customer service staff. • Streamlined processes and improved efficiency within the project, leading to timely and successful completion—translatable to optimizing customer service processes for faster response times and enhanced satisfaction. • Managed project documentation and reporting, highlighting my attention to detail and commitment to ensuring accuracy, which is critical when handling customer orders, complaints, and transactions. • Adapted quickly to changing project requirements and client feedback, demonstrating flexibility and the ability to stay calm under pressure—key attributes for handling dynamic customer service situations.