Namera Nayat
Customer Service Representative
Melbourne,VIC
Summary
Encouraging manager and analytical problem solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. proficient in using independent decision-making skills and sound judgment to positively impact company success. dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Crew Member
Hungry Jack's
South Yarra, VIC
07.2022 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
Customer Service Representative
IGA X-press
South Yarra, VIC
03.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Trained staff on operating procedures and company services.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Engineering - Software Engineering
Swinburne University of Technology
Hawthorn, VIC 03.2022 - Current
Skills
Customer engagement
Sales expertise
Cash Handling
Point-of-sale transactions
Performance improvement
Interactive communication skills
Complaint resolution
Creative problem solving
Certification
Responsible Service of Alcohol (RSA) Certificate
Timeline
Crew Member
Hungry Jack's
07.2022 - Current
Working with Children Check
07-2022
Responsible Service of Alcohol (RSA) Certificate
06-2022
Customer Service Representative
IGA X-press
03.2022 - Current
Bachelor of Engineering - Software Engineering
Swinburne University of Technology
03.2022 - Current