NAMGAY PEM
Perth,WA
Summary
Compassionate and skilled Patient Services Assistant with 5+ years of experience in acute hospital, aged care, and commercial cleaning environments. Currently working as a Casual Environmental Services Cleaner at Royal Perth Hospital. Previously Permanent at St John of God Midland Hospital. Expert in hospital-grade infection control, terminal cleaning, patient support, and operation of commercial cleaning machinery. Proficient in vacuum cleaners, walk-behind scrubbers, and iMop machines. Physically capable, detail-oriented, and committed to maintaining the highest standards of safety and cleanliness.
Overview
9
9
years of professional experience
Work History
Environmental Services Cleaner - Casual
Royal Perth Hospital
Perth, WA
01.2023 - Current
- Perform high-level cleaning and disinfection of patient rooms, bathrooms, treatment rooms, ED, ICU, operating theatres, and public areas
- Conduct terminal cleaning of discharged and isolation rooms following RPH infection control and AHPRA guidelines
- Expert operation of hospital cleaning equipment including commercial vacuums, walk-behind scrubbing machines, and iMop scrubber-dryers for efficient floor care
- Support clinical teams by responding to urgent cleaning requests, blood/body fluid spills, and isolation cleaning
- Assist with safe movement and transfer of patients using wheelchairs, beds, and trolleys between wards and departments
- Collect and deliver medications, patient medical records, pathology specimens, equipment, and linen to clinical areas
- Ensure correct use of PPE, hand hygiene, and waste management including clinical and sharps waste
- Report maintenance issues, equipment faults, and safety hazards immediately
Housekeeping Assistant
St John of God Midland Hospital
Midland, WA
01.2020 - 01.2023
- Maintained hospital-grade cleanliness in wards, operating theatres, treatment rooms, offices, and public spaces
- Performed daily cleaning of occupied rooms and terminal cleans of discharged rooms to National Health Standards
- Operated walk-behind scrubbers, iMop machines, and commercial vacuums for large area floor maintenance and corridor cleaning
- Assisted nursing staff with patient movement using beds, wheelchairs, and mobility aids
- Delivered time-critical items including medications, patient notes, equipment, and specimens while maintaining confidentiality
- Managed cleaning schedules to prioritize high-risk areas and responded to infection control alerts
- Permanent - 76 hours per fortnight
Commercial Cleaner
Westralian Commercial Cleaning
Perth, WA
01.2019 - 01.2020
- Delivered cleaning services for corporate offices, retail, and commercial buildings
- Expert in operating walk-behind scrubbers, iMop machines, ride-on sweepers, carpet extractors, and high-pressure washers
- Performed floor stripping, sealing, and polishing using specialized equipment
- Managed chemical usage according to SDS and workplace safety requirements
- Completed daily cleaning schedules independently with strong time management
Aged Care Cleaner
Craig's Care Cleaning
Perth, WA
01.2018 - 01.2019
- Maintained cleanliness and infection control in resident rooms, bathrooms, dining areas, lounges, and communal spaces
- Operated commercial vacuums, iMop scrubbers, and floor polishers in resident areas with minimal disruption
- Followed aged care infection prevention protocols including contact precautions and outbreak cleaning
- Interacted respectfully and compassionately with elderly residents and families
- Supported meal service areas and ensured hygiene compliance in kitchens and dining rooms
- Reported resident concerns, hazards, or maintenance issues to facility management
Education
BBA -
Kurukshetra University,
HaryanaSkills
- Infection Prevention & Control: isolation & contact precautions, clinical area sanitization, PPE, hand hygiene
- Machine Operation: Expert in commercial vacuums, walk-behind floor scrubbers, iMop scrubber-dryers, burnishers, carpet extractors
- Patient & Resident Support: Safe patient/resident transfers, mobility assistance, compassionate communication
- Hospital Logistics: Delivery and collection of medications, patient notes, equipment, specimens, and linen
- Safety & Compliance: Manual handling, chemical handling, spill management, hazard reporting
- Teamwork: Work independently and collaboratively with multidisciplinary healthcare teams
Personal Information
- Availability: Currently working casual at Royal Perth Hospital. Strong availability for afternoon shifts, weekends, public holidays, and short-fall shifts.
- Residence Permit: Permanent Resident
- Visa Status: Permanent Resident
TRAINING & CERTIFICATIONS
- Infection Prevention and Control – Royal Perth Hospital / St John of God Health Care
- Manual Handling for Healthcare Workers – RPH / SJOG
- Commercial Cleaning Equipment Operation: Vacuum, Walk-behind Scrubber, iMop Scrubber-Dryer, Burnisher
- Chemical Safety, PPE and Hazardous Substances – RPH / SJOG
- Hospital and Aged Care Safety Induction
Timeline
Environmental Services Cleaner - Casual
Royal Perth Hospital
01.2023 - Current
Housekeeping Assistant
St John of God Midland Hospital
01.2020 - 01.2023
Commercial Cleaner
Westralian Commercial Cleaning
01.2019 - 01.2020
Aged Care Cleaner
Craig's Care Cleaning
01.2018 - 01.2019
BBA -
Kurukshetra University,