Summary
Overview
Work History
Education
Skills
Languages
Certification
Reference
Timeline
Generic

Nami Maruyama

Toowong,QLD

Summary

Compassionate and reliable professional transitioning into aged care, with over 10 years of experience in customer support and coordination. Completed Certificate III in Individual Support (Aged Care) with 120 hours of hands-on placement in a residential facility (Berlasco Court Caring Centre). Skilled in empathetic communication, cultural sensitivity, and practical care techniques, such as full hoist and slide sheet transfers. Dedicated to delivering person-centered support and improving the quality of life for elderly clients.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Coordinator

International student Service (ISS)
Brisbane, QLD
01.2024 - Current
  • Supported international students with school placement and transition support.
  • Acted as a liaison between students, institutions, and guardians.
  • Provided individualized assistance and lifestyle consultation.
  • Built trusted relationships through attentive communication and cultural understanding.

Vocational Placement

Berlasco Court Caring Centre
Indooroopilly, QLD
06.2025 - 06.2025
  • Delivered personal care, including showering, toileting, feeding, and hygiene.
  • Operated full hoist and slide sheet transfers for mobility-impaired residents.
  • Followed individual care plans to provide tailored support and daily assistance.
  • Provided emotional support, and ensured dignity and comfort for residents.
  • Practiced infection control and dementia-aware care in collaboration with staff.
  • Developed a strong motivation to continue into home care after experiencing the impact of compassionate support.

Call Centre Operator

Japan IBM
Brisbane, QLD
01.2004 - 08.2012
  • Handled over 80 inquiries daily with professionalism and empathy.
  • Resolved complaints and urgent matters with calm, effective problem-solving.
  • Provided coaching and guidance to new team members.
  • Fostered team collaboration and customer satisfaction.

Education

Some College (No Degree) - Individual Support

TAFE Queensland
QLD
06-2025

Skills

  • Empathetic and clear communication
  • High emotional intelligence and patience
  • Culturally responsive care and coordination
  • Conflict resolution and problem-solving
  • Basic clinical skills (mobility assistance, hygiene, infection control)
  • Adaptability and teamwork

Languages

Japanese
Native/ Bilingual
English
Professional

Certification

  • Certificate III in Individual Support (Aged Care) – TAFE Queensland, 2025
  • NDIS worker screening check
  • First Aid and CPR – valid certification
  • National police check
  • Driver's license – valid in Australia

Reference

Johanna Schaefer

Tafe Queensland South bank

Senior Teacher,

Email: Johanna.SCHAEFER@tafeqld.edu.au

Relationship: Class/Lab teacher

Timeline

Vocational Placement

Berlasco Court Caring Centre
06.2025 - 06.2025

Coordinator

International student Service (ISS)
01.2024 - Current

Call Centre Operator

Japan IBM
01.2004 - 08.2012

Some College (No Degree) - Individual Support

TAFE Queensland
Nami Maruyama