Namish Nepal

Delivering high quality customer service aiding information and customer support services to facilitate the effective operation of the business and being accountable for the delivery of work assignments on time and to expectations in terms of quality, deliverables and outcomes.

• Responding to customer enquiries on a wide range of matters and provide timely, accurate, and consistent advice and information on services.
• Updating and maintaining records databases, complying with service delivery systems and processes to ensure that all information is accurate, stored correctly and accessible.
• Educating customers on the rights and responsibilities of services to raise community awareness and ensure compliance with legislation and/or processes.
• Collecting and compiling information for preparation of documentation and correspondence in line with quality and organisational requirements to support information flow and to inform decision making.
• Delivering multiple customer service activities in line with agreed standards timeframes and milestones given tight timeframes and the need to maintain accuracy and attention to detail.
• Prioritising tasks and requests for information in a high-volume working environment with competing priorities to ensure timeframes are met.
• Providing a range of administrative and processing tasks with accuracy and efficiency in a high-volume work environment.

Providing high quality services for customers through a range of channels including electronic/digital, phone and/or face to face to deliver optimal service delivery outcomes and a positive customer experience.

• Creating a positive relationship in all customer interactions across a range of interaction channels, maintaining a professionally courteous and friendly manner in line with Service Level Agreements to ensure customer satisfaction as a priority.
• Providing accurate, effective and high-quality customer service consistent with the Agency’s vision, mission, values, practices and procedures to ensure optimal service delivery and a positive customer experience.
• Researching, analysing and resolving enquiries from a variety of channels including electronic/digital, phone and/or face to face to resolve enquiries in a timely manner or transfer to an appropriate channel/s for effective resolution.
• Acknowledging accurate records and resolve customer complaints and escalating unresolved and complex issues through appropriate channels to ensure timely and effective outcomes for customers.
• Providing advice & assistance to build customer capability regarding products and services.
• Performing administrative activities, including the creation and update of records, in line with privacy .requirements and legislative obligations to ensure the integrity of information and to support effective service delivery.
• Contributing to improvement initiatives by identifying opportunities and proposing new ideas to improve the efficiency of work processes and support a continuous improvement service delivery environment.

Providing customers with a seamless customised experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions with being part of a collaborative team and acting as a role model and peer coach to deliver the best possible customer experience.

• Performing a variety of everyday banking duties including cash handling.
• Working collaboratively in a team to meet weekly sales target.
• Solving diverse customer queries/complaints inline with organizations guidelines and ensuring the delivery of premium service to customers.
• Responding to complex enquiries and providing accurate information by maintaining high level of privacy as per organisation policy in timely manner.
• Maintaining and updating procedures to improve efficiency and service delivery outcomes.
• Utilising modern tools and technology to improve business performance.

Responsible for preparing project reporting to track milestones and objectives against agreed timelines, as well as identifying and anticipating issues that could adversely impact the realisation of project objectives. Managing service providers in technical disciplines including consultants and contractors by provide expert advice on property related matters to key stakeholders and agency clients.

• Promoting sales through advertisements, open houses and listing services.
• Developing networks and cooperate with attorneys, mortgage lenders and contractors.
• Displaying and marketing real property to possible buyers.
• Determine clients’ needs and financials abilities to propose solutions that suit them .
• Providing guidance and assistance to sellers and buyers in marketing and purchasing property for the right price under the best terms
• Generating business leads for prospective buyers and sellers via various social media platforms.

Responsible for every aspect of the day-to-day operations of the business and developing strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs to increase sales and grow the existing customer base.

• Supervising staff towards maximum performance.
• Preparing and controlling the store’s budget aiming for minimum expenditure and efficiency.
• Monitoring stock levels and purchases and ensure they stay within budget.
• Dealing with complaints from customers to maintain the store’s reputation.
• Inspecting the areas in the store and resolve any issues that might arise.
• Planing in-store promotional events or displays.
• Keeping abreast of market trends to determine the need for improvements in the store.
• Analyzing sales and revenue reports and make forecasts.

Responsible for day to day operation of store without supervision. and promoting in-store merchandising and assisting customers with purchase decisions and collecting payment using the store point of sale system.

• Working to build relationships with customers and built potential for additional sales.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Increased sales and customer satisfaction through personalized servicing.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Ensure the store fulfils all legal health and safety guidelines.