Namita Sinha
Quakers Hill,Australia
Summary
Dynamic case manager with proven expertise at Settlement Services International, delivering impactful client support and crisis intervention. Skilled in strength-based planning and team leadership, I successfully enhanced service delivery and coordinated complex cases, fostering collaboration and achieving compliance with contractual obligations. Committed to culturally sensitive practices and stakeholder engagement.
Overview
12
12
years of professional experience
Work History
Case Manager
Settlement Services International (SSI)
07.2013 - Current
- Delivered holistic case management services to refugee clients under the Humanitarian Settlement Program
- Developed individualized case plans using strength-based approaches
- Conducted client intakes, assessments, and settlement reviews
- Linked clients to essential services including housing, education, and health care
- Participated in case conferences and chaired internal meetings
- Collaborated with SIS teams to support clients with high needs
Acting Team Leader
Settlement Services International (SSI)
06.2025 - 08.2025
- Led a team of eight case managers, overseeing daily operations and service delivery
- Coordinated volunteer and student placements to enhance team capacity
- Supported staff with complex cases and ensured compliance with HSP contractual obligations
- Facilitated team meetings, monitored KPIs, and promoted a collaborative work culture
- Liaised with internal departments and external partners to address service gaps
Education
Diploma in Community Welfare - Community and Youth Services / Community Welfare
Western Sydney Institute, TAFE
Quakers Hill, NSW06.2013
Diploma in Case Management - Case Management
Western Sydney Institute, TAFE
Quakers Hill, NSW01.2013
Certificate IV in Community Services - Family and Community Services
Western Sydney Institute, TAFE
Quakers Hill, NSW01.2012
Certificate II in Skills For Work & Training - Foundation Skills For Work And Vocational Pathways
Western Sydney Institute, TAFE
Quakers Hill, NSW01.2011
Master of Science - Botany
Ranchi University
India01.1998
Bachelor of Science - Botany
Ranchi Women’s College
India01.1996
Skills
- Case Management
- Client Support
- Strength-based planning
- Solution-focused planning
- Complex case coordination
- Crisis intervention
- Youth support services
- Family support services
- Trauma-informed practice
- Culturally sensitive practice
- Leadership
- Team Coordination
- Staff mentoring
- Supervision
- Volunteer coordination
- Student placement coordination
- Strategic planning
- Performance monitoring
- Communication
- Collaboration
- Stakeholder engagement
- Conflict resolution
- Team facilitation
Professional Development And Training
- Leadership Training – SSI
- Working with Domestic Violence Clients – SSI
- Mental Health Awareness – SSI
- Complex Case Management Program – SSI
- Youth Sub-Plan Training – SSI
- Department of Social Services Training
- First Aid Certificate – WSI TAFE (2011)
Certifications And Tools
- First Aid Certified
- Valid NSW Driver’s License
- Proficient in CSNet and SSI systems
Key Skills
Strength-based and solution-focused planning, Complex case coordination and crisis intervention, Youth and family support services, Trauma-informed and culturally sensitive practice, Acting Team Leader experience, Staff mentoring and supervision, Volunteer and student placement coordination, Strategic planning and performance monitoring, Internal and external stakeholder engagement, Conflict resolution and team facilitation, Fluent in English
Timeline
Acting Team Leader
Settlement Services International (SSI)
06.2025 - 08.2025
Case Manager
Settlement Services International (SSI)
07.2013 - Current
Diploma in Community Welfare - Community and Youth Services / Community Welfare
Western Sydney Institute, TAFE
Diploma in Case Management - Case Management
Western Sydney Institute, TAFE
Certificate IV in Community Services - Family and Community Services
Western Sydney Institute, TAFE
Certificate II in Skills For Work & Training - Foundation Skills For Work And Vocational Pathways
Western Sydney Institute, TAFE
Master of Science - Botany
Ranchi University
Bachelor of Science - Botany
Ranchi Women’s College
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