Namita Samant
Sydney,Australia
Summary
Microsoft Certified Data Analyst with expertise in SQL and Power BI, delivering impactful dashboards that enhance decision-making and operational efficiency. Achievements include a 20% increase in issue resolution speed through effective data-driven strategies. Strong collaboration and communication skills facilitate insight sharing across teams.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Data Analyst
CNS Global
Crows Nest, New South Wales
03.2025 - Current
- Analyzed large datasets to identify trends and insights for decision-making.
- Developed and maintained dashboards using Power BI for reporting.
- Collaborated with cross-functional teams to gather data requirements and specifications.
- Conducted data cleansing to ensure accuracy and reliability of information used.
- Created detailed reports summarizing findings and presenting recommendations to stakeholders.
- Monitored key performance indicators to support operational strategies and initiatives.
- Translated raw data into meaningful information using statistical techniques.
- Maintained documentation of all the processes related to Data Analysis.
- Leveraged SQL queries to extract, transform and load data into databases.
- Contributed to the development of data governance and management policies.
Data Analyst
Tata Consultancy Services
01.2020 - 01.2022
- Executed SQL queries to validate and ensure data integrity for database updates.
- Designed Power BI dashboards to provide real-time insights on support ticket trends, reducing response time by 12%.
- Created reports in Excel to present key metrics and insights on ticketing and support outcomes.
- Enhanced ticket prioritization by developing data analysis methods using SQL, improving issue resolution speed by 20%.
- Collaborated cross-functionally to optimize processes, reducing average resolution time by 15%.
Education
MS - Computer Science
University of Wollongong
Australia01.2024
MS - Information Technology
University of Mumbai
India01.2021
Bachelor - Information Technology
University of Mumbai
India01.2019
Skills
- Python
- SQL
- Power BI
- Excel
- SQL querying
- Key performance monitoring
- Database management
- Data governance
- R
- Azure
- Git
- GitHub
- JavaScript
- AWS
- Communication skills
- Time management
- Collaboration
- Records management
- Problem solving
- Analytical thinking
- Quick learner
Projects
Crime prediction model, University of Wollongong, 06/01/22, 12/01/23
Developed a machine learning-based crime prediction model using historical crime data for South Australia, utilized algorithms like Random Forest, KNN, Ridge Regression, Linear SVC, and Gaussian Naive Bayes to forecast crime rates and identify high-risk areas, incorporated anti-crime measures and demographic features to enhance prediction accuracy, conducted data preprocessing, feature engineering, and model evaluation using metrics such as accuracy and F1-score, the project supported evidence-based decision-making for resource allocation and proactive crime prevention strategies, implemented a web-based dashboard for the crime prediction model that visualized forecasted data with interactive maps and charts, facilitating stakeholder engagement and enabling real-time analytics for strategic planning.
Certification
Microsoft Certified: Power BI Data Analyst Associate.
Timeline
Data Analyst
CNS Global
03.2025 - Current
Data Analyst
Tata Consultancy Services
01.2020 - 01.2022
MS - Computer Science
University of Wollongong
MS - Information Technology
University of Mumbai
Bachelor - Information Technology
University of Mumbai