NAMITHA FERNANDO
BERWICK,Australia
Summary
Results-driven and motivated undergraduate with a strong academic background and a passion for learning. Possessing excellent communication and organizational skills, along with a proactive approach to problem-solving. Demonstrated ability to work independently and collaborate effectively in team environments. Seeking opportunities to gain practical experience and contribute to a dynamic organization in a challenging role. Always Reliable and can commute to work as I do have a Victorian Drivers License
Overview
5
5
years of professional experience
Work History
Client Solutions Specialist
City FM
04.2024 - Current
- Worked in facility management and created critical incident reports for all Coles and Target in Australia.
- First point of contact when clients would call to report facility issues and/or critical incidences.
- Raising/Logging/Deferring/Releasing/ Jobs to appropriate contractors depending on fault service and procedure.
- Learning multiple processes, systems, polices, and procedures and how to implement them correctly.
- Experience in COMS software.
- Maintained effective client relationships, ensuring client satisfaction and loyalty.
Administration/Receptionist
Shimer N Shine
01.2020 - Current
- Field phone inquiries for new and existing customers, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Managed equipment inventory, created purchase orders, interfaced with vendors, and ensured optimal inventory levels
- Handled all invoicing/quotation delivery
- First point of contact for customer enquiries
- Ability to handle and adapt to different customer behaviours and needs ensuring satisfaction every time
Sales Associate
Ralph Lauren
08.2023 - 01.2024
- Use skills in upselling to regularly exceed sales targets
- Used point-of-sale machines to process payments at tables and cash registers
- Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required
- Provided excellent customer service, resulting in a 35% increase in customer satisfaction ratings
Retail Assistant
Woolworths
03.2021 - 01.2023
- Assisted customers with their purchases, providing excellent customer service and ensuring their needs were met
- Restocked and organized merchandise displays to maintain a visually appealing and well-organized store
- Processed cash transactions accurately and efficiently using point-of-sale systems
Education
Bachelors in Commerce - Finance
Deakin University
Melbourne, VIC02-2026
VCE - advanced mathematics, science
Mount Waverley Secondary College
11.2022
Skills
- Adaptability
- Communication Skills
- Time Management Skills
- Analytical Thinking Skills
- Creative Problem Solving
- Microsoft Office
- Microsoft Excel
- Performance tracking
Languages
English
Sinhalese
Timeline
Client Solutions Specialist
City FM
04.2024 - Current
Sales Associate
Ralph Lauren
08.2023 - 01.2024
Retail Assistant
Woolworths
03.2021 - 01.2023
Administration/Receptionist
Shimer N Shine
01.2020 - Current
VCE - advanced mathematics, science
Mount Waverley Secondary College
Bachelors in Commerce - Finance
Deakin University
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