Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
CORE COMPETENCIES
Work Availability
Languages
Timeline
Generic
Namrata Kothari
Open To Work

Namrata Kothari

Woodcroft

Work Preference

Desired Job Title

Admin / Accounts OfficerWarehouse AdministratorCustomer Solution Officer

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Woodcroft, AU
Open to relocation: Yes

Salary Range

70000/yr - 80000/yr

Important To Me

Work-life balanceFlexible work hoursWork from home optionCareer advancement

Summary

Highly organised Admin & Accounts Officer with extensive experience across invoicing, purchase orders, contractor coordination, customer service, and warehouse administration. Strong background in managing high-volume workflows, triaging operational issues, and ensuring accurate end-to-end financial processing. Known for reliability, attention to detail, and the ability to work under pressure while maintaining excellent stakeholder communication.

Overview

17
17
years of professional experience

Work History

Admin / Accounts Officer

Ooh! Media
Sydney
11.2021 - 05.2026
  • Prepared detailed reports for 3,000+ assets, using VLOOKUP to analyse data and generate work orders.
  • Allocated and distributed work orders to contractors and managed all related email communication.
  • Monitored contractor progress and confirmed completion timelines.
  • Reviewed, verified, and approved invoices for completed work before processing.
  • Reviewed tickets raised by staff, stakeholders, or the public to identify issue type and affected asset.
  • Assigned tasks to appropriate team members for resolution.
  • Verified and processed invoices for completed digital repairs, resolving discrepancies with contractors.
  • Identified impacted assets and assigned work to relevant contractors.
  • Coordinated and followed up to ensure timely completion.
  • Verified and processed invoices end-to-end, requesting revisions where required.
  • Reviewed 40–50 invoices monthly for annual monitoring of assets.
  • Verified site activity, billing periods, and charge accuracy.
  • Raised POs for approval and processed invoices through to payment.
  • Cleaning Invoices & Work Order Management
  • Ticket Triage – Digital Issues
  • Repairs & Maintenance – Non-Digital
  • Purchase Orders (POs)

Inventory Control Administrator

Valley Fresh Pty Ltd
Sydney
10.2019 - 10.2021
  • Managed inventory control processes to ensure accurate stock levels and
    reduce discrepancies.
  • Created purchase orders and invoices in accordance with company procedures, together with receipting arrivals using internal systems.
  • Oversaw logistics operations, optimizing shipping schedules to improve delivery
    efficiency.
  • Coordinated with suppliers to streamline order fulfillment and maintain strong vendor relationships.
  • Developed and maintained documentation for inventory management and
    shipment tracking systems.

Customer Solution Officer

Broadspectrum (National Contact Centre)
Sydney
06.2016 - 09.2019
  • Followed up with contractors on housing work orders.
  • Used SAP ECC & CRM to maintain and record data.
  • Created daily Excel reports for urgent and priority work orders.
  • Assisted with raising work orders and attended regular performance meetings.

Warehouse Admin

Dynamix Pty Ltd
Sydney
10.2014 - 06.2016
  • Managed deliveries, mail, and dispatch lists.
  • Updated invoices and maintained delivery records.
  • Managed employee timesheets and created KPI reports.
  • Answered calls and directed enquiries.
  • Performed general administrative duties.

Customer Service Officer / Team Leader

Lebara Pty Ltd
Sydney
01.2009 - 02.2012
  • Managed weekend team operations.
  • Delivered high-quality customer service via inbound/outbound calls.
  • Assisted team members with escalations and resolved customer issues.
  • Performed general administration and staff coordination.

Education

Bachelor's in Commerce -

Gujarat University
India

Skills

  • SAP ECC & CRM
  • MS Excel (VLOOKUP, Reporting)
  • MS Office Suite
  • Internal Warehouse/PO Systems
  • Ticketing & Workflow Systems
  • Invoice processing
  • Accounts receivable and payable
  • Purchase order management
  • Inventory management
  • Customer relations
  • Bill payment and recordkeeping

Accomplishments

  • Consistently met KPIs while managing high-volume administrative workloads.
  • Acted in higher duties during manager absence and trained new staff.
  • Improved reporting accuracy and timeliness through strong Excel and data management skills.
  • Built strong relationships with suppliers, contractors, and internal teams across multiple industries.

CORE COMPETENCIES

  • Accounts Payable & Invoice Processing
  • Purchase Orders (POs) & Work Orders
  • Contractor Coordination & Follow-ups
  • Ticket Triage (Digital & Non-Digital)
  • SAP ECC & CRM | Excel (VLOOKUP, Reporting)
  • Data Entry & Record Management
  • Customer Service & Stakeholder Support
  • Inventory & Warehouse Administration
  • Reporting & KPI Tracking
  • MS Office Suite (Intermediate–Advanced)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Advanced (C1)

Timeline

Admin / Accounts Officer

Ooh! Media
11.2021 - 05.2026

Inventory Control Administrator

Valley Fresh Pty Ltd
10.2019 - 10.2021

Customer Solution Officer

Broadspectrum (National Contact Centre)
06.2016 - 09.2019

Warehouse Admin

Dynamix Pty Ltd
10.2014 - 06.2016

Customer Service Officer / Team Leader

Lebara Pty Ltd
01.2009 - 02.2012

Bachelor's in Commerce -

Gujarat University
Namrata Kothari