NAMRATA PATEL
FERNTREE GULLY
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Docthub HealthTech Private Limited
08.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
BACHELOR OF COMPUTER APPLICATION -
Shree Chimanbhai Patel Institute
Ahmedabad01.2021
Skills
- Customer service
- Data entry
- Customer relations
- Active listening
- Critical thinking
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Paperwork processing
- Product knowledge
- Customer satisfaction measurement
- Client relations
- Order processing
Personal Information
Nationality: Indian
Additionalinformation
Subscription, Worked on subscription, where user can buy the plan to get various features related to dashboard. The whole module was made using .Net 5 for application programming interface (APIs) and MySQL., News Bulletin, Developed a module where user can read the news in this platform related to healthcare., Institute Dashboard, Worked on a module of course where end user can surf the courses based on medical. Institutes can also post the courses on enterprise app which are related to health or medical fraternity. Successfully completed the module using .Net for application programming interface (APIs) from the scratch and used MySQL for database or to store data., Recruiter Dashboard, Worked on module where medical fraternity can easily search for the jobs. And the recruiters can easily post a job based on their requirements. I fortunately completed the whole module using .Net 5 for application programming interface (APIs), MySQL and blazor for the admin panel., Develop software programs, enhancing system efficiency and user experience., Write clean code ensuring seamless cross-platform functionality., Conduct UI tests to optimize performance and integrate data sources., Troubleshoot applications, achieving significant improvements in reliability., Meticulously debugged complex applications, identifying and resolving critical issues to ensure robust and reliable software performance., Conducted thorough UI testing and data source integration, identifying and resolving critical issues to ensure robust application performance., Implemented efficient debugging strategies, significantly reducing system downtime and enhancing overall software reliability and user satisfaction.
Timeline
Customer Service Representative
Docthub HealthTech Private Limited
08.2021 - 10.2024
BACHELOR OF COMPUTER APPLICATION -
Shree Chimanbhai Patel Institute
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