Namrata Tamang
Nundah,QLD
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
2
2
years of professional experience
Work History
Food and Beverage Attendant
Norths Devils Leagues
Nundah , QLD
2023.11 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Maintained a positive attitude towards coworkers and customers at all times.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
Restaurant Hostess
The Bavarian
Rockhampton , QLD
2022.06 - 2023.08
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
Education
High School Diploma -
Dharan Higher Secondary School
Dharan2012-01
Skills
- Food Safety Knowledge
- Guest Services
- Upselling Strategies
- Sanitation Standards
- Phone Orders
- Staff Leadership
Timeline
Food and Beverage Attendant
Norths Devils Leagues
2023.11 - Current
Restaurant Hostess
The Bavarian
2022.06 - 2023.08
High School Diploma -
Dharan Higher Secondary School
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