Namrata Tamang
Restaurant Hostess/Receptionist
Rockhampton,QLD
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Hostess
The Bavarian Restaurant
Rockhampton, QLD
06.2022 - Current
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Checked and restocked server areas and organized and got change for front counter.
- Supervised server balance and monitored table turnover to accurately seat customers.
Receptionist
Buffalo Wings & Wings Dubai
DIFC, Dubai
07.2020 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Planned and executed large guest parties by organizing menus, spaces and special requests
Hostess Trainer
PF Changs Restaurant
Lamer, Dubai
03.2017 - 07.2020
- Monitored food preparation, production and plating for quality control.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
BBA - Management
Birendra Memorial College of Management
Laxmi Sadak, Dharan01.2016
Skills
- Positive Attitude and Energetic
- Organization and Efficiency
- Business Operations Understanding
- Billing and Payment Processing
- Personal Initiative
- Reservation Management
- Seating Assignment Preparation
- Table Assignment Management
- Wait List Management
- Customer Loyalty
- Safe Work Practices
- Suggestive Selling Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Hostess
The Bavarian Restaurant
06.2022 - Current
Receptionist
Buffalo Wings & Wings Dubai
07.2020 - 04.2022
Hostess Trainer
PF Changs Restaurant
03.2017 - 07.2020
BBA - Management
Birendra Memorial College of Management
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