Namrata Thapa Magar
Sydney,NSW
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Wendy Juice Shop
Lake Side, Pokhara, Nepal
02.2021 - 11.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented customer service policies to enhance satisfaction.
Barista
Coffee Box
Zero K.M, Pokhara, Nepal
01.2019 - 02.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
Education
School Level 12 - Business Management
Bhadrakali Higher Secondary School
Bajhapatan 13 , Pokhara, Nepal11.2015
Skills
- Staff Discipline
- Problem Solving
- Resource Allocation
- Time Management
- Task Prioritization
- Effective Communication
- Leadership Abilities
- Customer Service
Certification
- [Barista certificate], [School Of Bartender] - 21 days
Languages
Hindi
Professional Working
English
Full Professional
Timeline
Supervisor
Wendy Juice Shop
02.2021 - 11.2023
Barista
Coffee Box
01.2019 - 02.2020
School Level 12 - Business Management
Bhadrakali Higher Secondary School