NAMRATA TRIVEDI
TRUGANINA,VIC
Summary
Enthusiastic and compassionate professional eager to contribute to Services Australia in an entry-level service delivery role. Skilled in providing outstanding customer support and fostering positive interactions, with a strong commitment to helping Australians navigate government services seamlessly, especially during critical times. Known for adaptability, effective communication, and a proactive approach to problem-solving in dynamic environments.
Overview
7
7
years of professional experience
Work History
Client Manager
IAEC Migration
Melbourne, Victoria
12.2017 - Current
- Developed and maintained relationships with clients to understand their needs and provide solutions.
- Maintained accurate records of all interactions with customers including emails, phone conversations.
- Developed training programs for team members focused on improving customer service skills.
- Developed long-term rapport with clients to cultivate loyalty.
- Provided timely and accurate delivery of client communications.
- Exhibited deep knowledge of products, establishing trust and respect.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Provided advice to clients on the eligibility of visa applications and relevant migration laws.
- Created strategies for clients to increase their chances of having a successful visa application.
- Gathered and assessed documents, such as birth certificates, educational qualifications, medical records and police checks.
- Prepared comprehensive reports outlining the client's circumstances and recommendations for their visa application.
- Assisted clients with completing complex forms related to visa applications.
- Conducted in-depth research into migration law and policy updates.
- Organised meetings with clients to discuss their individual circumstances and assess their eligibility for a visa application.
- Developed detailed case management plans for each client based on their unique situation.
- Submitted completed applications to the Department of Immigration and Border Protection.
- Provided ongoing support throughout the entire process from initial consultation until final decision from DIBP is received.
- Reviewed existing policies and procedures to ensure they are up-to-date with current legislation changes.
- Managed client data using software programs such as Migration Manager or similar systems.
- Monitored progress of all cases ensuring that deadlines are met and all required documentation is provided.
- Identified potential risk factors associated with each case and proposed solutions accordingly.
- Attended conferences, seminars and workshops related to immigration law developments.
- Responded promptly to enquiries from clients regarding their visa applications.
Education
Master of Professional Accounting -
Torrens University
Melbourne, VIC12-2017
Post Graduate Diploma in Industrial Relations And Personnel Management -
Bhavan's Rajendra Prasad Institute
Ahmedabad, India03-2007
Bachelor of Commerce -
Gujarat University
Ahmedabad, India04-2004
Skills
- Client Services
- Relationship Building
- Time Management
- Database Management
- Customer Relationship Management
- Task Prioritization
- Professionalism
- Market intelligence
- Effective Communication
- Adaptability
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Pun
Limited
References
References available upon request.
Timeline
Client Manager
IAEC Migration
12.2017 - Current
Master of Professional Accounting -
Torrens University
Post Graduate Diploma in Industrial Relations And Personnel Management -
Bhavan's Rajendra Prasad Institute
Bachelor of Commerce -
Gujarat University