Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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NAMRATA TRIVEDI

TRUGANINA,VIC

Summary

Enthusiastic and compassionate professional eager to contribute to Services Australia in an entry-level service delivery role. Skilled in providing outstanding customer support and fostering positive interactions, with a strong commitment to helping Australians navigate government services seamlessly, especially during critical times. Known for adaptability, effective communication, and a proactive approach to problem-solving in dynamic environments.

Overview

7
7
years of professional experience

Work History

Client Manager

IAEC Migration
Melbourne, Victoria
12.2017 - Current
  • Developed and maintained relationships with clients to understand their needs and provide solutions.
  • Maintained accurate records of all interactions with customers including emails, phone conversations.
  • Developed training programs for team members focused on improving customer service skills.
  • Developed long-term rapport with clients to cultivate loyalty.
  • Provided timely and accurate delivery of client communications.
  • Exhibited deep knowledge of products, establishing trust and respect.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Provided advice to clients on the eligibility of visa applications and relevant migration laws.
  • Created strategies for clients to increase their chances of having a successful visa application.
  • Gathered and assessed documents, such as birth certificates, educational qualifications, medical records and police checks.
  • Prepared comprehensive reports outlining the client's circumstances and recommendations for their visa application.
  • Assisted clients with completing complex forms related to visa applications.
  • Conducted in-depth research into migration law and policy updates.
  • Organised meetings with clients to discuss their individual circumstances and assess their eligibility for a visa application.
  • Developed detailed case management plans for each client based on their unique situation.
  • Submitted completed applications to the Department of Immigration and Border Protection.
  • Provided ongoing support throughout the entire process from initial consultation until final decision from DIBP is received.
  • Reviewed existing policies and procedures to ensure they are up-to-date with current legislation changes.
  • Managed client data using software programs such as Migration Manager or similar systems.
  • Monitored progress of all cases ensuring that deadlines are met and all required documentation is provided.
  • Identified potential risk factors associated with each case and proposed solutions accordingly.
  • Attended conferences, seminars and workshops related to immigration law developments.
  • Responded promptly to enquiries from clients regarding their visa applications.

Education

Master of Professional Accounting -

Torrens University
Melbourne, VIC
12-2017

Post Graduate Diploma in Industrial Relations And Personnel Management -

Bhavan's Rajendra Prasad Institute
Ahmedabad, India
03-2007

Bachelor of Commerce -

Gujarat University
Ahmedabad, India
04-2004

Skills

  • Client Services
  • Relationship Building
  • Time Management
  • Database Management
  • Customer Relationship Management
  • Task Prioritization
  • Professionalism
  • Market intelligence
  • Effective Communication
  • Adaptability

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Pun
Limited

References

References available upon request.

Timeline

Client Manager

IAEC Migration
12.2017 - Current

Master of Professional Accounting -

Torrens University

Post Graduate Diploma in Industrial Relations And Personnel Management -

Bhavan's Rajendra Prasad Institute

Bachelor of Commerce -

Gujarat University
NAMRATA TRIVEDI