Summary
Overview
Work History
Education
Skills
Achievements
Affiliations
References
Timeline
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Namrita Singh

Wyndham Vale,Australia

Summary

Results-driven Digital Specialist with a proven track record at Iron Mountain, excelling in data management and compliance. Demonstrated organizational skills and exceptional customer service, ensuring the integrity of confidential documents. Adept at implementing digital strategies that enhance operational efficiency and quality control. Committed to delivering outstanding results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Digital Specialist | Admin

Iron Mountain AU
Truganina, Australia
02.2025 - Current
  • Managing and optimising digital information and technology systems, strong attention to detail, organisational skills, and ability to handle information confidentially.
  • Digital strategy and implementation
  • Data Input, Management and Document Handling.
  • Quality Control and Reporting.
  • Compliance and exceptional customer service.
  • Verifying confidential documents.
  • Document digitisation.

Digital Specialist

Iron Mountain NZ
Auckland, New Zealand
06.2024 - 09.2024
  • Managing and optimising digital information and technology systems, strong attention to detail, organisation skills, and ability to handle information with confidentiality.
  • Digital strategy and implementation
  • Data Input, Management and Document Handling.
  • Quality Control and Reporting.
  • Verifying confidential documents.
  • Compliance and exceptional customer service.

Customer Service Representative

VTNZ
Kumeū, New Zealand
10.2015 - 04.2018
  • Cash and cheque handling.
  • Banking reconciliation.
  • Provided front-line customer service and processed financial transactions (cash/EFTPOS)
  • Ensured compliance with NZTA regulations and maintained accurate records
  • Resolved customer issues with professionalism and empathy

Education

Certificate IV - Finance and Mortgage Broking

Kaplan Professional
Melbourne, Australia
01.2025

Certificate - Financial Advice L5 (Property Lending)

Massey University
Auckland, New Zealand
01.2024

NCEA L1 & L2 -

Waitakere College
Auckland, New Zealand
01.2010

Skills

  • Organizational skills
  • Data management
  • Microsoft Office Suite
  • Verbal and written communication
  • Customer service and relations
  • Financial documentation and compliance
  • Records management
  • Administrative support
  • Mortgage broking expertise

Achievements

  • Digitized and indexed thousands of confidential documents with zero compliance breaches, ensuring accuracy and integrity
  • Supported workflow improvements that reduced document processing time by up to 20%
  • Maintained 100% accuracy in data entry and verification, contributing to seamless digital operations
  • Adapted quickly to new systems and workflows during international relocation, ensuring minimal disruption to business processes

Affiliations

  • Active member of online forums and LinkedIn groups for mortgage brokers and financial advisers to exchange knowledge and build professional connections
  • Regularly receive industry updates from MFAA, FBAA, and ASIC to stay informed about regulatory changes

References

References available upon request.

Timeline

Digital Specialist | Admin

Iron Mountain AU
02.2025 - Current

Digital Specialist

Iron Mountain NZ
06.2024 - 09.2024

Customer Service Representative

VTNZ
10.2015 - 04.2018

Certificate IV - Finance and Mortgage Broking

Kaplan Professional

Certificate - Financial Advice L5 (Property Lending)

Massey University

NCEA L1 & L2 -

Waitakere College

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Namrita Singh