Nan-Chun (Eunice) Lin
Melbourne,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
14
14
years of professional experience
Work History
Job Coach
atWork Australia, Des Employment Service
05.2023 - Current
- Enhanced client success rates by creating personalized job search strategies and providing tailored advice.
- Increased clients'' interview skills through comprehensive mock interviews and constructive feedback sessions.
- Developed targeted resumes and cover letters for clients, resulting in higher response rates from potential employers.
- Build strong relationships and liaising with stakeholders from different industries.
- Improved clients'' networking abilities with personalized coaching on professional communication techniques and etiquette.
- Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Facilitated workshops on various topics, such as resume writing, interview preparation, and personal branding for improved job search results.
- Collaborated with local employers to develop a strong understanding of current hiring needs, ensuring accurate recommendations for clients.
- Evaluated labor market trends to provide up-to-date information and guidance for clients seeking employment or changing careers.
- Created and managed job search strategies for clients to improve job search success.
- Worked with job seekers to determine job targets based on skills and personality.
- Coached clients on resume and cover letter development to enhance opportunities.
- Collaborated with local employers to identify job opportunities for clients.
- Kept detailed records of individual histories, scores, and documents.
- Counselled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Assisted clients in building successful job search strategies.
- Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
- Organized impactful networking events that connected job seekers directly with hiring managers and potential employers.
Mother
Stay-at-home Parent
03.2022 - 05.2023
Supervisor of Receptionist
Elizabeth Hostel Melbourne
05.2016 - 03.2022
- Answering customer inquiries and accepts hostel reservations from phone calls and multi booking platforms
- Supervise front desk operations, such as guest check-in and out, room inventory, and incoming phone calls
- Supervising new staff members and delegating tasks, as necessary
- I also trained new staff about company policies and how to perform their work duties
- Interacting with hostel guests, answering questions, and addressing customer complaints
- Build strong relationships and liaising with housekeeping department
- Be able to complete all the duties and responsibilities of the reception and could complete the multi-tasks at the same time
- During COVID I would take reservations from charity / government organizations
- I would organise the rooms for guests, I would then prepare an invoice and send it to the organisation who was paying for the individuals stay
- Taking payments from guests checking out
- Adjusting the costs of accommodation on the online portals based on competition rates
- Managing large group bookings e.g
- 10-20 people, and ensuring their booking and check-in were managed smoothly
- Entering client data into the system upon check in e.g
- ID checks, getting signatures etc.
Waitress
Melbourne Polytechnic restaurant
12.2017
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Instructed guests on menu specials, take, and serve food/drinks order from customers
- Cooperated and communicated with all serving and kitchen staff
- Delivered bills and collect payment, and farewell to customers
- (Returned to Taiwan for a visit, and returned to Australia in May 2016)
Packer
Chocolate factory
01.2016 - 02.2016
- Opening pre-packaged boxes of chocolates, then repacking and packaging the boxes to include different flavors, depending on the promotional requirements the business was focusing on for specific events
- Once completed the boxes would then be packed again for shipping.
Receptionist
Elizabeth Hostel Melbourne
04.2015 - 01.2016
Flight ticket Operator
Hua-Yu travel agency, Taiwan
01.2010 - 03.2015
- Issue flight tickets for customers and ensure they understand the details and policies on ticket
- Assisting customers to apply for right visas, make sure they are organized before arriving at the airport
- Helping customers to reissue tickets and communicating with airport counter in the case of missed the flight or required travel changes
- Document control, ensuring customers had provided relevant documentation such as passport, VISA, ID information
- I would make sure that this information was saved in the system accordingly
- Entering relevant data into forms / online portals as required
- This required strong attention to detail.
Education
Diploma of Hospitality Management -
Melbourne Polytechnic
Administrative Assistant Fundamentals course -
01.2021
Skills
- Microsoft Office
- Data Management
- Attention to Detail
- Teamwork
- Problem solving
- Team leadership
- Guest Relations Management
- Customer Service
- Performance Assessments
- Interview coaching and training
- Office Administration
- Calendar Management
- Appointment Scheduling
References
Available upon request
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Job Coach
atWork Australia, Des Employment Service
05.2023 - Current
Mother
Stay-at-home Parent
03.2022 - 05.2023
Waitress
Melbourne Polytechnic restaurant
12.2017
Supervisor of Receptionist
Elizabeth Hostel Melbourne
05.2016 - 03.2022
Packer
Chocolate factory
01.2016 - 02.2016
Receptionist
Elizabeth Hostel Melbourne
04.2015 - 01.2016
Flight ticket Operator
Hua-Yu travel agency, Taiwan
01.2010 - 03.2015
Diploma of Hospitality Management -
Melbourne Polytechnic
Administrative Assistant Fundamentals course -
Similar Profiles
DEEPAK GAHLAWATDEEPAK GAHLAWAT
Job Coach at DES AtWork AustraliaJob Coach at DES AtWork Australia
JOY HARTIGANJOY HARTIGAN
Job Coach/Employment & Training Consultant at Atwork AustraliaJob Coach/Employment & Training Consultant at Atwork Australia
Taylor LynchTaylor Lynch
JOB COACH (FULL-TIME) at ATWORK AUSTRALIAJOB COACH (FULL-TIME) at ATWORK AUSTRALIA