Nan-Chun (Eunice) Lin
Melbourne,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
14
14
years of professional experience
Work History
Job Coach
atWork Australia, Des Employment Service
Melbourne, VIC
05.2023 - Current
- Enhanced client success rates by creating personalized job search strategies and providing tailored advice.
- Increased clients'' interview skills through comprehensive mock interviews and constructive feedback sessions.
- Developed targeted resumes and cover letters for clients, resulting in higher response rates from potential employers.
- Build strong relationships and liaising with stakeholders from different industries.
- Improved clients'' networking abilities with personalized coaching on professional communication techniques and etiquette.
- Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Facilitated workshops on various topics, such as resume writing, interview preparation, and personal branding for improved job search results.
- Collaborated with local employers to develop a strong understanding of current hiring needs, ensuring accurate recommendations for clients.
- Evaluated labor market trends to provide up-to-date information and guidance for clients seeking employment or changing careers.
- Created and managed job search strategies for clients to improve job search success.
- Worked with job seekers to determine job targets based on skills and personality.
- Coached clients on resume and cover letter development to enhance opportunities.
- Collaborated with local employers to identify job opportunities for clients.
- Kept detailed records of individual histories, scores, and documents.
- Counselled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Assisted clients in building successful job search strategies.
- Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
- Organized impactful networking events that connected job seekers directly with hiring managers and potential employers.
Mother
Stay-at-home Parent
03.2022 - 05.2023
Supervisor of Receptionist
Elizabeth Hostel Melbourne
05.2016 - 03.2022
- Answering customer inquiries and accepts hostel reservations from phone calls and multi booking platforms
- Supervise front desk operations, such as guest check-in and out, room inventory, and incoming phone calls
- Supervising new staff members and delegating tasks, as necessary
- I also trained new staff about company policies and how to perform their work duties
- Interacting with hostel guests, answering questions, and addressing customer complaints
- Build strong relationships and liaising with housekeeping department
- Be able to complete all the duties and responsibilities of the reception and could complete the multi-tasks at the same time
- During COVID I would take reservations from charity / government organizations
- I would organise the rooms for guests, I would then prepare an invoice and send it to the organisation who was paying for the individuals stay
- Taking payments from guests checking out
- Adjusting the costs of accommodation on the online portals based on competition rates
- Managing large group bookings e.g
- 10-20 people, and ensuring their booking and check-in were managed smoothly
- Entering client data into the system upon check in e.g
- ID checks, getting signatures etc.
Waitress
Melbourne Polytechnic restaurant
12.2017
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Instructed guests on menu specials, take, and serve food/drinks order from customers
- Cooperated and communicated with all serving and kitchen staff
- Delivered bills and collect payment, and farewell to customers
- (Returned to Taiwan for a visit, and returned to Australia in May 2016)
Packer
Chocolate factory
01.2016 - 02.2016
- Opening pre-packaged boxes of chocolates, then repacking and packaging the boxes to include different flavors, depending on the promotional requirements the business was focusing on for specific events
- Once completed the boxes would then be packed again for shipping.
Receptionist
Elizabeth Hostel Melbourne
04.2015 - 01.2016
Flight ticket Operator
Hua-Yu travel agency, Taiwan
01.2010 - 03.2015
- Issue flight tickets for customers and ensure they understand the details and policies on ticket
- Assisting customers to apply for right visas, make sure they are organized before arriving at the airport
- Helping customers to reissue tickets and communicating with airport counter in the case of missed the flight or required travel changes
- Document control, ensuring customers had provided relevant documentation such as passport, VISA, ID information
- I would make sure that this information was saved in the system accordingly
- Entering relevant data into forms / online portals as required
- This required strong attention to detail.
Education
Diploma of Hospitality Management -
Melbourne Polytechnic
Administrative Assistant Fundamentals course -
01.2021
Skills
- Microsoft Office
- Data Management
- Attention to Detail
- Teamwork
- Problem solving
- Team leadership
- Guest Relations Management
- Customer Service
- Performance Assessments
- Interview coaching and training
- Office Administration
- Calendar Management
- Appointment Scheduling
References
Available upon request
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Job Coach
atWork Australia, Des Employment Service
05.2023 - Current
Mother
Stay-at-home Parent
03.2022 - 05.2023
Waitress
Melbourne Polytechnic restaurant
12.2017
Supervisor of Receptionist
Elizabeth Hostel Melbourne
05.2016 - 03.2022
Packer
Chocolate factory
01.2016 - 02.2016
Receptionist
Elizabeth Hostel Melbourne
04.2015 - 01.2016
Flight ticket Operator
Hua-Yu travel agency, Taiwan
01.2010 - 03.2015
Diploma of Hospitality Management -
Melbourne Polytechnic