Nan Dong

• Greet clients warmly upon arrival, ensuring they feel welcome and valued. Answer incoming calls promptly to assist clients with their inquiries.
• Efficiently schedule, confirm, and manage client appointments, making any necessary adjustments to accommodate client needs.
• Provide accurate information about services, pricing, and availability in response to phone and email inquiries.
• Facilitate a smooth check-in process for clients, handle payment transactions, and ensure an exceptional customer experience from start to finish.
• Recommend and sell beauty products, offering personalized advice on their application and benefits.
• Maintain the reception area’s cleanliness and organization, ensuring it remains an inviting and professional space.
• Perform administrative tasks, including managing client records, handling paperwork, and supporting other clerical duties as required.

Ctrip - Overseas Customer Service Complaint Specialist

• Received customer complaints through various channels, recording issues and customer information in detail. Communicated with relevant departments to quickly resolve issues and propose appropriate solutions.
• Monitored issue resolution progress and followed up with customers to ensure satisfaction.
• Documented the complaint handling process, regularly summarized and analyzed data, and prepared reports.
• Conducted satisfaction surveys, collected customer feedback, and improved services.
• Suggested improvements to continuously enhance service quality.

Lynch Group Australia - Sales Customer Service Representative

• Provided product consultation and after-sales service to customers through phone and email.
• Handled customer complaints and coordinated with relevant departments to resolve issues promptly.
• Recorded and analyzed customer feedback, proposed improvement suggestions, and enhanced customer satisfaction.
• Assisted the sales team in order follow-up and customer callback tasks.