Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nan Qin

Seabrook,VIC

Summary

Dynamic Store Manager at Masterlink Communications with a proven track record in enhancing customer satisfaction and driving sales through innovative merchandising and effective team leadership. Skilled in inventory management and problem-solving, I excel in training and mentoring staff, fostering a motivated environment that promotes growth and exceptional service.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

15
15
years of professional experience

Work History

Store Manager

Masterlink Communications
10.2010 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

GED -

Deakin University
Burwood
07-2007

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Customer service management
  • Team leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising

Accomplishments

  • Achieved the Number 1 national store ranking within 3 years.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a store that exceeded company expectations in every category.
  • Exceeded monthly store sales goals 10 months in a row.

Languages

Chinese
Professional Working
Chinese (Cantonese)
Professional Working
English
Professional Working

Timeline

Store Manager

Masterlink Communications
10.2010 - Current

GED -

Deakin University

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Nan Qin