NANA YANG
Melbourne,VIC
Overview
3
3
years of professional experience
Work History
MARKETING COORDINATOR
EightCap Global
02.2023 - 11.2023
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Facilitated cross-functional team collaboration and communication, ensuring seamless project execution and delivery
- Implemented Jira for project management, enabling efficient task tracking and prioritization among multiple teams.
CUSTOMER SUPPORT OFFICER
Eightcap Global
11.2021 - 02.2023
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Experienced in providing top-tier customer support via live chat, email, and phone, meeting quality standards and KPIs.
- Proficient in prompt, accurate responses, monitoring feedback, and addressing client requests to enhance service quality and satisfaction
Office Manager
Mushan Architects
05.2021 - 11.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Education
Master of Arts - Communications And Media Studies
Monash University
Melbourne, VIC05.2021
Bachelor of Arts - Sociology Studies
Seisen University
Shiga, Japan09.2017
Bachelor of Arts - Japanese Studies
Hunan University of Science And Technology
Hunan, China07.2017
Skills
- Client Relations
- Cross-team collaboration
- Salesforce CRM system proficiency
- Database Management
- Calm and Professional Under Pressure
- Project Management
Volunteer Experience
- Le Grange Gallery, Melbourne, Victoria, 2021, Present, Successfully organized and coordinated Mr. Hongguang Jiang's art exhibition in August 2022 in Brunswick, Melbourne., Acted as the event coordinator for the Shenzhen Chamber of Commerce event hosted at Crown Melbourne in December 2022., Demonstrated effective collaboration with Le Grange Gallery, highlighting strong event coordination skills and the ability to adapt on-the-fly
- The Kala Space, Brunswick East, Melbourne, 2019, Volunteered as a cashier at The Kala Space, a subsidiary of the National Homeless Collective, dedicated to assisting homeless individuals and victims of domestic abuse
- Kyoto Museum, Kyoto, Japan, 2016, Provided support to a group of individuals with visual impairments.
Timeline
MARKETING COORDINATOR
EightCap Global
02.2023 - 11.2023
CUSTOMER SUPPORT OFFICER
Eightcap Global
11.2021 - 02.2023
Office Manager
Mushan Architects
05.2021 - 11.2021
Master of Arts - Communications And Media Studies
Monash University
Bachelor of Arts - Sociology Studies
Seisen University
Bachelor of Arts - Japanese Studies
Hunan University of Science And Technology
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