Prepared and submitted individual and corporate tax returns for clients
Completed analysis of business information and financial statements
Assisted in the preparation of internal / external audits
Ensured compliance with tax deadlines through effective time management and prioritization of tasks
Supported senior accountants in resolving complex tax issues, leading to improved client satisfaction
Provided guidance to clients regarding estimated taxes, payment plans, extensions, or amended returns when necessary
Worked closely with senior management to develop and implement strategies related to tax compliance, reporting and planning
Contract Manager
Australian Taxation Office
09.2020 - 08.2022
Managed and supervised $200M Labour Services Contract
Managed account performance and conducted performance discussions
Achieved successful contract negotiations by thoroughly reviewing and analysing proposals, agreements, and terms
Reduced costs for the organisation by effectively negotiating terms with suppliers
Streamlined contract administration by implementing effective tracking tools and reporting systems
Coordinated regular contract reviews to identify areas for improvement
Onboarded and trained new staff to effectively handle demands of a large-scale contract
Drove value for money outcomes from the Supplier
Negotiated, prepared and executed contract variations
Maintained internal and external Stakeholder relationships
Business Manager
Australian Taxation Office
01.2019 - 09.2020
Worked collaboratively with the Project team to extend the ATO's Labour Services & Debt Management Services contracts
Contributed to the strategy & design of the procurement
Prepared formal procurement & contract literature
Ensured appropriate governance requirements were met
Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the organisation
Mentored junior staff members, helping them grow professionally and contribute more effectively to the procurement
Relationship Officer
Australian Taxation Office
01.2016 - 01.2019
Contributed to the development of strategies and designs to improve operational and commercial outcomes for the ATO
Employed critical thinking to devise new methodologies & frameworks to improve value
Optimised commercial management processes to maximise ATO outcomes & efficiencies
Prepared & delivered high quality executive documents to provide recommendations & influence a variety of Stakeholders
Procurements - Designed, coordinated & executed contract agreements with Suppliers
Contract and Operational Officer
Australian Taxation Office
01.2014 - 01.2016
Supported in the operational and commercial management of Suppliers
Analysed & evaluated complex contact centre metric based architecture
Built & sustained positive internal and external Stakeholder relationships
Enhanced team performance by providing ongoing coaching and mentorship, resulting in improved productivity.
Managed comprehensive financial portfolio
Prepared, reviewed & executed Long Term Forecast Agreements with Suppliers
Assisted Tax Time Manager throughout Tax Time 2014
Business Management Graduate
Australian Taxation Office
01.2013 - 12.2013
Completed the Graduate program inclusive of 3 rotations across the ATO and the completion of Certificate IV in Government
Education
Bachelor of Commerce - Accounting And Finance
University of Queensland
Brisbane, QLD
12.2012
Skills
Proficient in Microsoft Excel, Word and Powerpoint
Verbal and Written Communication
Financial Data Analysis
Procurement Management
Project Management
Process Improvement
Budgeting and Forecasting
Risk Management
Performance Monitoring
Accomplishments
Produced pricing templates that provided unprecedented visibility of Suppliers’ operational and commercial modelling during the Labour Services Procurement
Contributed to developing the methodology to measure effectiveness and efficiency of debt workforces to extract better outcomes and drive improvement
Developed a new performance measure the Conduct K.P.I which ensures Supplier Personnel display appropriate behaviours as representatives of the Commonwealth. This K.P.I has since been implemented across other Agency contracts
Contributed to the development & roll out of the Labour Services Performance Framework
Developed a method to provide visibility if Suppliers are scheduling the correctly skilled staff to what they have committed to
Developed a budget management model that uses complex per second level of accounting, exceeding an outsource budget of $200 million