Nanako Shimasaki
Melbourne,VIC
Summary
A dedicated hospitality professional with experience in guest services, retail, and food service. Skilled in managing customer inquiries, resolving issues, and ensuring satisfaction in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Clerk
UNIQLO
Ebisu, Tokyo
04.2024 - 10.2024
- Delivered exceptional customer services by assisting customers in selecting products and providing personalized recommendations based on their preferences.
- Handled customer inquiries, resolved complaints and ensured customer satisfaction in s fast-paced environment.
Service Staff
Toridoshi
Shibuya, Tokyo
10.2022 - 10.2024
- Handled cash register transactions, processed payments, and maintained accurate records of guest orders and bills.
- Experienced in handling foreign guests, communicating smoothly while respecting cultural differences.
Housekeeper, Room Attendant, FAB
Umemaru
Minamiawaji, Hyogo
08.2019 - 03.2022
- Maintained excellent communication with the kitchen and other hotel departments to ensure smooth operations and guest satisfaction.
- Ensured cleanliness and orderliness in guest room, dining areas, and public spaces to meet the highest standards of hospitality.
Education
Some College (No Degree) - Business Management
Aoyama Gakuin University
Tokyo03-2027
Skills
- Customer service
- Computer skills
- Cash handling
- Problem resolution
- Time management
- Verifying reservations
Visa Status
Working Holiday Visa Subclass417
(Expiry Date 4th October)
Certification
- RSA
- ILSC Language School
References
Sunny Kim
(Student Advisor-ILSC)
Mobile:434219727
Email:vhzpts1@gmail.com
Languages
English
Professional
Japanese
Native/ Bilingual
Timeline
Store Clerk
UNIQLO
04.2024 - 10.2024
Service Staff
Toridoshi
10.2022 - 10.2024
Housekeeper, Room Attendant, FAB
Umemaru
08.2019 - 03.2022
Some College (No Degree) - Business Management
Aoyama Gakuin University
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