Nancy Avendano Mella

In this role the following tasks were carried out:

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements.
• Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
• Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
• Ensured consistent high-quality service by conducting regular inspections of completed work areas.
• Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.

Process optimization in a family business:

• It has improved production efficiency by identifying areas for process optimization and implementing necessary changes.
• Implementation of software for the sale of products.
• Implementation of stock control software in store.
• Implementing a new kitchen layout ensures fluidity of movements and processes.
• Implementation of a shift system for staff.
• Training of staff for new software
• Contribute to cost-saving efforts by identifying opportunities for material substitution or process optimization without compromising product quality.
• Promoted a culture of continuous improvement.

For this work my main function was to get papers published in journals of interest, to achieve this I had to perform the following tasks:

• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Find suitable journals for each paper according to the research topic.
• Align each paper with the requirements and structure requested by each journal.
• Prepared materials for reports and submission to peer-reviewed journal publications.

I was part of a project awarded by the University to work with the Regional Hospital of the city. The project covered different areas of health management.
My role was to analyze the movements between the different Emergency Units of each hospital and Primary Care Units of the region.
To do this, I performed the following tasks:

• Compile and analyze the different databases of each hospital and primary care unit.
• Analyze the emergency system according to pathology classification.
• Analyze decision-making for patient transfers.
  Trace the established routes according to the decision analysis.
• Generate statistics and reports according to the data analysis
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worker flexible hours.

I had the opportunity to be part of the management team for the accreditation of the Master's program in Industrial Engineering at the University of Bio-Bio. My main function was to collect information about the program's professors and analyze their academic production with the University so that they complied with the program's guidelines.

• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

• Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
• Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
• Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
• Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.

I was a volunteer coordinator for my school to help children from low-income schools.

• Coordinate and participate in the activities to be carried out on each visit.
• Maintain an atmosphere of respect, care and affection with the children
• Managed volunteer schedules, ensuring adequate coverage for all activities while minimizing conflicts or gaps in service.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Evaluated success of each activity and event to identify opportunities for future improvement.