Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nancy Batterham

Ipswich,Australia

Summary

Highly skilled Office Administrator with an impressive background specializing in administrative work and office support. Committed to offering great administrative and clerical support, while serving as a dedicated assistant to office staff.

Overview

14
14
years of professional experience

Work History

Administration Officer

Remondis IMS
01.2024 - 06.2024
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Conducted insightful variance analyses comparing actual results against budgeted figures, identifying areas for improvement or adjustment.
  • Maintained a well-organized filing system for easy retrieval of financial documents as needed.
  • Prepared detailed month-end closing reports that accurately reflected the organization''s financial position at any given time.
  • Streamlined the invoicing process for improved efficiency and timely payments from clients.
  • Enhanced customer satisfaction through efficient order processing, timely invoicing, and accurate pricing updates.
  • Coordinated with finance department regarding invoicing matters, contributing to timely payments from clients.
  • Assisted in billing processes, collecting payment information from clients for accurate invoicing.
  • Increased client satisfaction by effectively managing accounts receivable and payable processes.
  • Developed strong relationships with key clients, fostering trust and loyalty to facilitate long-term business growth.

Medical Receptionist

After Hours Clinic Blackstone
07.2023 - 12.2023
  • Greeted and checked in patients in a professional and courteous manner, resulting in a high level of patient satisfaction
  • Knowledgeable and proficient using Best Practice software
  • Answered incoming calls promptly, accurately responding to inquiries and directing calls to the appropriate personnel
  • Provided clerical support to clinicians, including filing, copying, and preparing documents for patient visits
  • Got extremely efficiently with the clinics software Best Practice and inputted patient information correctly
  • Maintained patient records, including updating patient information and filing documents
  • Entered patient data into the practice management system
  • Monitored and maintained office supplies and equipment
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time-frame
  • Dealt with high volume of calls with the appropriate scripting professionally as the first point of contact for the clinic.

Law Secretary/Administration

David Grant & Associates Lowood
06.2023 - 09.2023
  • Managed and maintained client files, including organizing and summarizing documents and correspondence
  • Greeted customers in a friendly and professional manner
  • Created reports and documents as requested by the office manager
  • Carried out task giving in a efficient and timely manner
  • Assisted customers with locating items and providing product information
  • Maintained a clean and organized reception area
  • Managed the reception area, greeted visitors, and provided assistance to customers
  • Developed and maintained an organized system for filing and archiving accounting documents, resulting in improved operational efficiency
  • Maintained an organized filing system for client documents
  • Answered and managed incoming and outgoing phone calls, providing accurate information and resolving customer inquiries
  • Monitored and responded to emails and other correspondence promptly
  • Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
  • Managed and updated legal databases, such as Leap.

Temp/Casual Employment

03.2020 - 01.2023
  • Had multiple short temp employment positions
  • Most of them last for 3 months for hospitality
  • Worked closely with chefs and kitchen staff to ensure all orders were completed on time and to the highest standards
  • Assisted in food preparation and served meals in a timely and efficient manner
  • Ensured all kitchen areas were cleaned and sanitized, following all food safety guidelines
  • Learned to use and maintain kitchen equipment, reducing the need for outside maintenance and repair
  • Trained new kitchen staff in safety and food handling procedures, ensuring compliance with all regulations
  • Built positive relationships with customers, resulting in improved customer satisfaction and increased repeat business.

Personal Assistant/Administrator

Remax A1 Ipswich
10.2017 - 11.2018
  • Managed the company's social media accounts, resulting in a 30% increase in followers
  • Created a filing system that improved data retrieval time by 20%
  • Greeted and assisted visitors, providing a welcoming and professional environment
  • Manage 3 phone lines and facilitated over 20+ calls/day with renters, landlords, clients, prospected customers and staff
  • Created and distributed weekly operational updates to keep employees informed of changes and progress
  • Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
  • Assisted with recruiting and onboarding processes, including conducting interviews and completing background checks
  • Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes
  • Created and maintained an efficient filing system, resulting in a 20% reduction in the amount of time spent searching for documents
  • Drafted and sent personalized emails to customers to confirm appointments and follow-up on inquiries
  • Provided customer service and support, resulting in improved customer satisfaction ratings.

Administration Manager

BESS&T Pty Ltd South Brisbane
02.2010 - 06.2017
  • Installed and configured various software applications and services to support the organization's needs
  • Developed and implemented a data backup and recovery system, increasing data security and reducing downtime in the event of a system failure
  • Automated daily administrative tasks, resulting in a 30% improvement in efficiency
  • Implemented an inventory tracking system, resulting in improved asset management and cost savings
  • Developed and maintained user accounts, ensuring secure access to data and applications
  • Created and distributed weekly operational updates to keep employees informed of changes and progress
  • Greeted and assisted visitors, providing a welcoming and professional environment
  • Developed and implemented processes and procedures to streamline office operations
  • Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
  • Developed and implemented an office policy manual that standardized procedures and improved operational efficiency
  • Assisted with recruiting and on-boarding processes, including conducting interviews and completing background checks
  • Prepared and submitted expense reports in a timely manner
  • Assisted with payroll processing, including verifying and entering employee time sheets
  • Created and maintained an efficient filing system, resulting in a 40% reduction in the amount of time spent searching for documents
  • Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes
  • Dealt with high volume auto-cad draftings and turn arounds
  • Found and filled out tender forms and EOIs
  • Dealt with our distributors with brouchers and product reviews
  • Reaching out to new customers by cold calling or face to face visits with product samples with complete understanding of the product
  • Showed professionalism and respect to our clients of current and previous projects
  • Always kept in touch with employees that were international and give them guidance for the work week
  • Manage & process sale inquiries and quotation on a daily scale
  • Analyzed customer feedback and developed strategies to increase customer satisfaction and loyalty
  • Developed and implemented a marketing strategy that increased brand awareness by 15%
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 30% increase in sales
  • Provided bookkeeping services, such as invoicing, preparing financial statements and managing accounts payable and receivable.

Education

Education

University of Southern Queensland Springfield
Ipswich, QLD
06.2028

Cert 3 in Business Administration -

Sarina Russo South Brisbane
06.2011

Skills

  • Critical thinking and problem solving
  • Fast Learner
  • Adaptability
  • Leadership Skills
  • Ability to Work Under Pressure
  • Customer Service
  • Ability to Work in a Team
  • Communication Skills
  • Microsoft Office

References

  • Edward Bien, David Grant & Associates, 0449949293
  • Jacob De Thierry, After Hours Clinic, 0478771100

Timeline

Administration Officer

Remondis IMS
01.2024 - 06.2024

Medical Receptionist

After Hours Clinic Blackstone
07.2023 - 12.2023

Law Secretary/Administration

David Grant & Associates Lowood
06.2023 - 09.2023

Temp/Casual Employment

03.2020 - 01.2023

Personal Assistant/Administrator

Remax A1 Ipswich
10.2017 - 11.2018

Administration Manager

BESS&T Pty Ltd South Brisbane
02.2010 - 06.2017

Education

University of Southern Queensland Springfield

Cert 3 in Business Administration -

Sarina Russo South Brisbane

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