Nancy Bui
Melbourne,VIC
Summary
Experienced financial lending specialist with a strong background in banking and a deep understanding of home lending products. Proven expertise in leveraging analytical insights to understand customer needs deeply and develop robust strategies for enhancing customer care operations. Proficient in utilizing digital tools and innovative engagement strategies to streamline processes and elevate customer experience. A collaborative team player with a track record of thriving in fast-paced environments, adept at driving performance excellence and fostering a culture of continuous improvement. Demonstrated success in exceeding operational goals while ensuring adherence to regulatory standards and delivering exceptional service. Strong analytical acumen coupled with a strategic mindset to identify and address operational challenges proactively in alignment with organizational objectives. Proficient in the following key skills: customer relationship management, problem-solving, operational efficiency optimization, team leadership, and regulatory compliance management.
Overview
3
3
years of professional experience
Work History
Home Lending Specialist
NAB
04.2023 - Current
- Actively engaged with stakeholders, including customers, lenders, and other third parties, to develop and maintain strong relationships.
- Evaluated loan requests and documents with precision and accuracy.
- Explained very technical financial information to applicants in easy to understand language.
- Analysed potential risks and evaluated loan products to identify suitable options for customers.
- Consistently achieved successful outcomes and met deadlines when handling home lending application
- Attention to Detail: Demonstrated ability to maintain a high level of accuracy and precision in data analysis and reporting.
- Problem Solving: Skilled in identifying gaps, data quality issues, and providing effective solutions to overcome challenges.
- Communication: Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner.
- Time Management: Proven track record of meeting tight deadlines and effectively managing multiple tasks and priorities.
- Strong team player, capable of working collaboratively with colleagues to achieve shared goals and deliver high-quality results.
- Achieved banker of the month for the month of June, September and December 2023
Direct Lending Advisor
NAB
10.2021 - 04.2023
- Achieved banker of the month for the month of November 2021, May 2022 and November 2022
- Worked well both independently and collaboratively.
- Handled inbound and outbound customer inquiries, providing assistance, resolving issues, and ensuring high levels of customer satisfaction.
- Utilized excellent multitasking and organizational skills.
- Completed personal loan and credit card applications within a timely matter.
- Taking ownership and handling complex customer inquiries.
- Completing home loan modifications for customers
- Assisted home buyers seeking mortgage loans with appointments.
- Assisted customers on opening savings and everyday accounts
- Provided relevant banking information that comply with all regulatory requirements
- Investigated and resolved customer inquiries and complaints quickly
- Gained in-depth understanding of company products, systems and policies to give customers expert support within their home loan.
Education
Bachelor of Business - Events Management/Marketing
La Trobe University
Victoria 2018
Skills
- Exceptional Problem Solving Skills
- Financial Documentation
- Great Communication Skills
- Multi-Tasking Strength and Detail Oriented
- High Level of Product Knowledge
- Quick Learner
- Highly Flexible
- Proficient in analysing and interpreting customer information to identify drivers
- Strong knowledge for work systems
- Team player
- Ability to handle complex inquiries
- Excellent problem solving and critical thinking skills to address challenges and drive continuous improvement
Interests
- Cooking Noodle Dishes
- Bike Riding
- Hiking
- Painting
References
Name: Jacqueline Vella
Position: Current Manager
Organization: NAB
Number: 0423138142
Name: Kevin Nguyen
Position: Previous Proficiency Coach
Organization: NAB
Number: 0481394959
Timeline
Home Lending Specialist
NAB
04.2023 - Current
Direct Lending Advisor
NAB
10.2021 - 04.2023
Bachelor of Business - Events Management/Marketing
La Trobe University
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