Nancy Connolly
Yeronga,QLD
Summary
Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I believe my greatest attributes and talents are with people, communication and ensuring that all tasks are completed to a high standard. I believe myself to be a mature, honest person and I wish to strive to develop my potential and existing abilities. I find it easy to develop good working relationships with both customers and colleagues and feel that this is key, in providing a high-quality service.
Overview
24
24
years of professional experience
Work History
Compliance and Assurance Officer
Pacific Labour Facility
04.2023 - Current
- Provide expert advice and guidance to stakeholders (internal and external) on workplace legislative requirements (such as employment law, industrial relations and workplace health and safety) to assist stakeholders in meeting their requirements under the PLS Deed of Agreement
- Undertake a schedule of risk-based monitoring and assurance activities, ensuring the integrity of the program through the development of processes, documentation and procedures that provide a framework for the coordination of ongoing monitoring and assurance activities
- Responsible for investigative and internal quality assurance, internal and external audit, risk assessment and monitoring, grievance, and complaints management, and assisting stakeholders to adhere to legislative, regulatory and program policy requirements.
- Evaluate and monitor supplier and partner relationships to support compliance.
- Identify gaps in existing compliance processes and recommended updates.
- Assist with development of compliance objectives and strategies.
Compliance Officer
Serco Immigration Services
11.2020 - 04.2023
- Provide support to the Compliance Manager
- Compile, process and maintain data using Microsoft Office suite, CCMD, SCM, Time2Work and various management systems
- Manage record management and archiving systems
- Liaise with external organisations such as our Customer (ABF), Home Affairs, Ombudsman and assist internal National Teams such as Compliance, Operational Assurance Team and the National Training Teams to ensure site compliance
- Provide support to the business on the rules/requirements for compliance – Legislative and Regulatory
- Report on key compliance KPI's, targets or measures
- Oversee complaint management, including customer liaison processing and distribution of complaints
- Compile, analyse and audit information and assist in end of month reporting
- Demonstrated ability to effectively exercise sound judgement in relation to enforcement procedures and policies
- Identified, investigated and documented compliance violations and recommended corrective measures
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations
Executive Assistant/Administration Support Officer
Serco Immigration Services
01.2019 - 11.2020
- Provided support to General Manager, Security Manager and People and Capability Manager as required.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Created HR documents and managed queries with relevant departments as required.
- Chaired and minuted meetings.
- Assisted with management of payroll claims.
- Appointed Fire Safety Officer.
- Managed document systems and data entry, facilitated delivery of data from key operational, service line and business leads, running reports and report writing, quality control and uploading of documents to SharePoint data systems.
National Innovation Administrator
Spotless Facility Services
03.2018 - 11.2018
- Duties include management of data entry to relevant registers, facilitating the delivery of data from key operational, service line and business leads, minuting meetings, running reports and report writing, marketing, and facilitating of innovation concepts, assisting with hosting of innovation workshops and team meetings, exploring emerging trends and bringing new solutions to the business and co-creating solutions that enhance the customer experience
- Quality control and uploading of documents to SharePoint.
Defence Service Support Centre Operator
Spotless Facility Services
02.2017 - 03.2018
- Duties include fielding calls from Defence Members regarding maintenance, catering or transport requests, customer service, raising and issuing work orders to technicians, raising and processing purchase orders, completing work orders, following up work orders due for completion with trade staff and other general admin duties.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Defence Estate Upkeep Administration Support
Spotless Facility Services
03.2015 - 02.2017
- Duties include accounts payable and receivable, goods receipting, payroll, generating and issuing work orders to trade staff, reviewing, and completing work orders, stock ordering, minuting meetings, running and following up overdue orders, reports and other general admin duties.
Relief Park Manager
Discovery Holiday Parks Australia
12.2014 - 03.2015
- Duties involving running of park operations, customer service, staff hiring and training, working to achieve budgets and targets, weekly and monthly reporting, banking, accounts payable and receivable, ensuring team follow processes and procedures and adhere to WHS guidelines.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Coordinated with other entertainment venues to create joint promotional events.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Office Manager and Assistant Manager
Discovery Holiday Parks
01.2012 - 12.2014
- Duties involving customer service, answering phones, taking reservation bookings, scheduling housekeeping, stock control and ordering, reconciliation of registers, banking, generating and processing invoices and payments, weekly finance and debtors reports and assisting team wherever required.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Team Leader Rec and Leisure Services
City Of Tea Tree Gully Council
11.2009 - 07.2011
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Customer service, staff hiring and training, working to and achieving budgets and targets, stock control, cooking, customer service, rosters, banking, invoicing programming registers, cash reconciliation, function planning and coordinating.
Team Leader Adelaide Aquatic Centre
Adelaide City Council
02.2000 - 11.2009
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Customer service, staff hiring and training, working to and achieving budgets and targets, stock control, cooking, customer service, rosters, banking, invoicing, POS, programming registers, cash reconciliation, function planning and coordinating.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviour and standards.
Education
Educational Achievements -
Various Training Facilities
Australia2023
Skills
- Excellent communication skills
- Self-motivated and efficient
- Team orientated
- Reliable and responsible
- WHS aware
- Polite and courteous
- Areas of Effectiveness
- Well organised in implementing tasks in order of priority
- Excel in communication skills
- Attention to detail with neat and accurate execution
- Capacity to work accurately under pressure and meet deadlines
- Ability to work both independently and as part of a team
- Good rapport with all age groups
- Possess a duty of care in following health and safety regulations
References
I have strong written and verbal communication with a high attention to detail. I’m a respectful and professional person who demonstrates exceptional moral values in everything that I do. I believe my greatest attributes and talents are with people, communication and ensuring that all tasks are completed to a high standard. I believe myself to be a mature, honest person and strive to develop my potential and existing abilities. I find it easy to develop good working relationships with both customers and colleagues and feel that this is key in providing a high-quality service. Provided below are the names and numbers of referees who I hope will attest that I am hard working, reliable, flexible, diligent, and capable.
Cindy Devereux
Compliance Manager
Pacific Labour Facility
0411 667 685
Andrew Tennant
Operations Manager
Australian Electoral Commission
0416 858 399
Alan Currie
EMOS Operations Manager
Downer Defence
0428 237 871
Luke Unsworth
Regional Manager Workforce Accommodation
Discovery Parks
0400 278 485
Sharee Trenerry
Strategic Finance Business Partner
Adelaide City Council
0403 434 395
Timeline
Compliance and Assurance Officer
Pacific Labour Facility
04.2023 - Current
Compliance Officer
Serco Immigration Services
11.2020 - 04.2023
Executive Assistant/Administration Support Officer
Serco Immigration Services
01.2019 - 11.2020
National Innovation Administrator
Spotless Facility Services
03.2018 - 11.2018
Defence Service Support Centre Operator
Spotless Facility Services
02.2017 - 03.2018
Defence Estate Upkeep Administration Support
Spotless Facility Services
03.2015 - 02.2017
Relief Park Manager
Discovery Holiday Parks Australia
12.2014 - 03.2015
Office Manager and Assistant Manager
Discovery Holiday Parks
01.2012 - 12.2014
Team Leader Rec and Leisure Services
City Of Tea Tree Gully Council
11.2009 - 07.2011
Team Leader Adelaide Aquatic Centre
Adelaide City Council
02.2000 - 11.2009
Educational Achievements -
Various Training Facilities
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