Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Career Overview
Timeline
Generic

Nancy Cowper

Mt Pleasant,Australia

Summary

Extensive experience in hospitality, mining, customer service, and aged care sectors. Managed a family-owned takeaway fish and chip shop from 2013 to 2016, overseeing a team of 5 to 7 staff members. Developed strong operational and management skills, applicable to future roles. Proven ability to adapt and implement new skills effectively in diverse environments.

Overview

43
43
years of professional experience

Work History

Support Worker

ILSA
Mackay, QLD
04.2024 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Coordinated transportation for clients to medical appointments and social events.
  • Maintained accurate records of client progress and care plans.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Assisted clients with personal care, such as showering and dressing.
  • Reported any incidents or accidents in accordance with company policy and procedure.

Machine Operator

BHP Saraji
12.2022 - 04.2024
  • Operated heavy machinery to facilitate coal production at BHP Saraji.
  • Followed safety protocols to ensure a secure work environment for all employees.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Carry out regular safety checks on machinery prior to operation.

Mine Site Cleaner

ESS Compass Group
04.2019 - 12.2022
  • Company Overview: Contracting to BHP
  • Contracting to BHP

Utility/Kitchenhand

Queensland Assets Management
Middlemount
06.2018 - 04.2019

All-rounder

The Green Frog Takeaway Shop
02.2018 - 06.2018

Cleaner/Caretaker

The Rose Motel
08.2017 - 05.2018

Manager/Caretaker

Napier Street Fish Bar
04.2013 - 03.2016
  • My duties involved every day running of the Take Away Fish & Chips Shop. Such as Stocktake, order, prep, cook, serve and clean.
  • I was also responsible for opening and closing the shop, banking and Hiring and Firing workers, Staff Rosters, timesheets and wages.
  • Most importantly I had to adhere with Strict Work Place Health & Safety Regulations.
  • Made sure all equipment was tested and tagged and all staff followed all Work Place Procedures Set Out.
  • My duties were also making sure clean, quality food was served to our valued customers, with excellent customer service.

Mine Site Cleaner

Hail Creek Mine
02.2008 - 09.2009
  • Duties included, replenishing crib rooms, sweeping, and mopping and rubbish removal.
  • Using industrial cleaning equipment, to buff and scrub floors and walls.
  • Mixing chemicals appropriately to clean toilets and offices.

Assistant Aged Care Nurse

Northview Aged Care Home
01.2006 - 01.2008
  • Duties included, Personal Care, Feeding, Bathing, dressing of residents.
  • I also carried out general cleaning duties, such as sweeping, mopping, and making beds.

Secretary/Customer Services

Cowper Holdings Computer Consulting
01.1994 - 01.2001

Select a Staff
Sydney
01.1990 - 01.1994
  • Company Overview: Worked for various organisation such as National Australian Museum, the Telegraph Mirror and St George Bank.
  • Worked for various organisation such as National Australian Museum, the Telegraph Mirror and St George Bank.

Secretary/Personal Assistant to the Treasurer

Ok Tedi Mine
, PNG
01.1987 - 01.1989

Secretary, History Department

University Of Papua New Guinea
, PNG
01.1983 - 01.1987

Education

Certificate I -

Information Technology
01.2012

First Aid -

01.2008

Certificate II -

Work Place Health & Safety & Aged Care Nurse
01.2004

Goroka Secretarial College
PNG
01.1982

Mendi High School
PNG
01.1979

Skills

  • I am confident that if I pay attention to Work Place Health & Safety Regulations and follow Company Procedures set in place I can carry out my duties successfully
  • I am a hard worker and a quick learner
  • I know I have great Customer Service Skills, Empathy and patience
  • I can work well supervised, unsupervised, alone or in a team
  • I am a people person
  • I will perform my duties to the best of my abilities, whatever it may be and I ask questions if I do not understand anything

Hobbies and Interests

  • Tennis
  • Gardening
  • Cooking
  • Grandchildren

References

  • Eric Nixon Cowper, Owner Napier St Fish Bar, 0401 520 421
  • Tamara & Brent Hunter, Owners Holiday Homes, 0488 007 888
  • John & Lynda Misfud, Owner/Manager The Mackay Rose Motel, 0431 187 315
  • Jenny Hughes, Manager/Supervisor QAM, 0413 694 594, (07) 4985 4869

Career Overview

I have had varied and extensive careers. Mostly in the Hospitality And Mining Industry, Customer Service and Aged Care. From 2013– 2016, I managed a Family Owned Take Away Fish & Chip Shop, with a staff of 5 – 7. During this time I have learned a lot of new skills on the job, which I can implement in my jobs I seek.

Timeline

Support Worker

ILSA
04.2024 - Current

Machine Operator

BHP Saraji
12.2022 - 04.2024

Mine Site Cleaner

ESS Compass Group
04.2019 - 12.2022

Utility/Kitchenhand

Queensland Assets Management
06.2018 - 04.2019

All-rounder

The Green Frog Takeaway Shop
02.2018 - 06.2018

Cleaner/Caretaker

The Rose Motel
08.2017 - 05.2018

Manager/Caretaker

Napier Street Fish Bar
04.2013 - 03.2016

Mine Site Cleaner

Hail Creek Mine
02.2008 - 09.2009

Assistant Aged Care Nurse

Northview Aged Care Home
01.2006 - 01.2008

Secretary/Customer Services

Cowper Holdings Computer Consulting
01.1994 - 01.2001

Select a Staff
01.1990 - 01.1994

Secretary/Personal Assistant to the Treasurer

Ok Tedi Mine
01.1987 - 01.1989

Secretary, History Department

University Of Papua New Guinea
01.1983 - 01.1987

Certificate I -

Information Technology

First Aid -

Certificate II -

Work Place Health & Safety & Aged Care Nurse

Goroka Secretarial College

Mendi High School

Similar Profiles

CREATE PROFILE
Nancy Cowper