Nancy Cowper
Mt Pleasant,Australia
Summary
Extensive experience in hospitality, mining, customer service, and aged care sectors. Managed a family-owned takeaway fish and chip shop from 2013 to 2016, overseeing a team of 5 to 7 staff members. Developed strong operational and management skills, applicable to future roles. Proven ability to adapt and implement new skills effectively in diverse environments.
Overview
43
43
years of professional experience
Work History
Support Worker
ILSA
Mackay, QLD
04.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Coordinated transportation for clients to medical appointments and social events.
- Maintained accurate records of client progress and care plans.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted clients with personal care, such as showering and dressing.
- Reported any incidents or accidents in accordance with company policy and procedure.
Machine Operator
BHP Saraji
12.2022 - 04.2024
- Operated heavy machinery to facilitate coal production at BHP Saraji.
- Followed safety protocols to ensure a secure work environment for all employees.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Carry out regular safety checks on machinery prior to operation.
Mine Site Cleaner
ESS Compass Group
04.2019 - 12.2022
- Company Overview: Contracting to BHP
- Contracting to BHP
Utility/Kitchenhand
Queensland Assets Management
Middlemount
06.2018 - 04.2019
All-rounder
The Green Frog Takeaway Shop
02.2018 - 06.2018
Cleaner/Caretaker
The Rose Motel
08.2017 - 05.2018
Manager/Caretaker
Napier Street Fish Bar
04.2013 - 03.2016
- My duties involved every day running of the Take Away Fish & Chips Shop. Such as Stocktake, order, prep, cook, serve and clean.
- I was also responsible for opening and closing the shop, banking and Hiring and Firing workers, Staff Rosters, timesheets and wages.
- Most importantly I had to adhere with Strict Work Place Health & Safety Regulations.
- Made sure all equipment was tested and tagged and all staff followed all Work Place Procedures Set Out.
- My duties were also making sure clean, quality food was served to our valued customers, with excellent customer service.
Mine Site Cleaner
Hail Creek Mine
02.2008 - 09.2009
- Duties included, replenishing crib rooms, sweeping, and mopping and rubbish removal.
- Using industrial cleaning equipment, to buff and scrub floors and walls.
- Mixing chemicals appropriately to clean toilets and offices.
Assistant Aged Care Nurse
Northview Aged Care Home
01.2006 - 01.2008
- Duties included, Personal Care, Feeding, Bathing, dressing of residents.
- I also carried out general cleaning duties, such as sweeping, mopping, and making beds.
Secretary/Customer Services
Cowper Holdings Computer Consulting
01.1994 - 01.2001
Select a Staff
Sydney
01.1990 - 01.1994
- Company Overview: Worked for various organisation such as National Australian Museum, the Telegraph Mirror and St George Bank.
- Worked for various organisation such as National Australian Museum, the Telegraph Mirror and St George Bank.
Secretary/Personal Assistant to the Treasurer
Ok Tedi Mine
, PNG
01.1987 - 01.1989
Secretary, History Department
University Of Papua New Guinea
, PNG
01.1983 - 01.1987
Education
Certificate I -
Information Technology
01.2012
First Aid -
01.2008
Certificate II -
Work Place Health & Safety & Aged Care Nurse
01.2004
Goroka Secretarial College
PNG01.1982
Mendi High School
PNG01.1979
Skills
- I am confident that if I pay attention to Work Place Health & Safety Regulations and follow Company Procedures set in place I can carry out my duties successfully
- I am a hard worker and a quick learner
- I know I have great Customer Service Skills, Empathy and patience
- I can work well supervised, unsupervised, alone or in a team
- I am a people person
- I will perform my duties to the best of my abilities, whatever it may be and I ask questions if I do not understand anything
Hobbies and Interests
- Tennis
- Gardening
- Cooking
- Grandchildren
References
- Eric Nixon Cowper, Owner Napier St Fish Bar, 0401 520 421
- Tamara & Brent Hunter, Owners Holiday Homes, 0488 007 888
- John & Lynda Misfud, Owner/Manager The Mackay Rose Motel, 0431 187 315
- Jenny Hughes, Manager/Supervisor QAM, 0413 694 594, (07) 4985 4869
Career Overview
I have had varied and extensive careers. Mostly in the Hospitality And Mining Industry, Customer Service and Aged Care. From 2013– 2016, I managed a Family Owned Take Away Fish & Chip Shop, with a staff of 5 – 7. During this time I have learned a lot of new skills on the job, which I can implement in my jobs I seek.
Timeline
Support Worker
ILSA
04.2024 - Current
Machine Operator
BHP Saraji
12.2022 - 04.2024
Mine Site Cleaner
ESS Compass Group
04.2019 - 12.2022
Utility/Kitchenhand
Queensland Assets Management
06.2018 - 04.2019
All-rounder
The Green Frog Takeaway Shop
02.2018 - 06.2018
Cleaner/Caretaker
The Rose Motel
08.2017 - 05.2018
Manager/Caretaker
Napier Street Fish Bar
04.2013 - 03.2016
Mine Site Cleaner
Hail Creek Mine
02.2008 - 09.2009
Assistant Aged Care Nurse
Northview Aged Care Home
01.2006 - 01.2008
Secretary/Customer Services
Cowper Holdings Computer Consulting
01.1994 - 01.2001
Select a Staff
01.1990 - 01.1994
Secretary/Personal Assistant to the Treasurer
Ok Tedi Mine
01.1987 - 01.1989
Secretary, History Department
University Of Papua New Guinea
01.1983 - 01.1987
Certificate I -
Information Technology
First Aid -
Certificate II -
Work Place Health & Safety & Aged Care Nurse
Goroka Secretarial College
Mendi High School