NANCY DAULA
Marshalltown,VIC
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
6
years of professional experience
Work History
Team Leader
AUSTRALIA POST
NORTH GEELONG, VICTORIA
12.2021 - 08.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Branch Manager
English Time Institute
TARN TARAN, PUNJAB
01.2018 - 11.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Front Office Receptionist
JW Marriott Hotel Chandigarh
CHANDIGARH, INDIA
01.2017 - 01.2018
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Arts -
Panjab University CHANDIGARH
CHANDIGARH01.2019
Associate of Arts -
SENIOR SECONDARY FROM CBSE BORD
MALOUT01.2016
High School Diploma -
Sacred Heart Convent School, Malout
MALOUT01.2014
Skills
- Issue Resolution
- Analytical Thinking
- Teamwork and Collaboration
- Shift Scheduling
Timeline
Team Leader
AUSTRALIA POST
12.2021 - 08.2022
Branch Manager
English Time Institute
01.2018 - 11.2021
Front Office Receptionist
JW Marriott Hotel Chandigarh
01.2017 - 01.2018
Bachelor of Arts -
Panjab University CHANDIGARH
Associate of Arts -
SENIOR SECONDARY FROM CBSE BORD
High School Diploma -
Sacred Heart Convent School, Malout
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