Nancy Dhankhar
Sydney,NSW
Summary
Seasoned Hotel Executive with a background in overseeing hotel operations, improving guest satisfaction, and achieving operational goals. Strengths include strategic planning, team leadership, and customer service management. Have successfully implemented cost-saving measures and efficiency improvements at previous hotels while maintaining high levels of guest satisfaction.
Overview
6
6
years of professional experience
Work History
Hotel Executive
Fullerton Hotel
Sydney, NSW
03.2019 - Current
- Managed daily operations of hotel, including scheduling, budgeting and customer service.
- Developed and maintained relationships with guests to ensure satisfaction and loyalty.
- Monitored performance of staff members to ensure quality standards were met.
- Conducted regular inspections of guest rooms and common areas to ensure compliance with health regulations.
- Established policies and procedures for all departments within the hotel.
- Ensured safety protocols were followed by all staff members at all times.
Store Supervisor
IGA
St Marys, NSW
02.2024 - 09.2024
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Maintained records of items shipped, received, or transferred to another location.
- Resolved customer complaints regarding storage and delivery of goods.
- Monitored stock levels and identified ordering needs.
- Ensured all documents related to shipments were accurate before sending out orders.
Manager
Domino's
Cambridge Park, NSW
11.2021 - 03.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Diploma - Early Childhood Education
TAFE
Sydney, NSW11-2022
Laboratory Assistant - Dental Technology
Charles Sturt University
Sydney09-2020
Skills
- Account Administration
- Guest experiences
- VIP services
- Community Relations
- Staff Training
- Cash Handling
- Training and mentoring
- Reporting
- Technical Documentation
- Office Administration
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Limited
Affiliations
- Cooking
- Teaching
- Reading
- Travelling
- Computer skill such as MS Office, Outlook, Word, Powerpoint
References
References available upon request.
Timeline
Store Supervisor
IGA
02.2024 - 09.2024
Manager
Domino's
11.2021 - 03.2024
Hotel Executive
Fullerton Hotel
03.2019 - Current
Diploma - Early Childhood Education
TAFE
Laboratory Assistant - Dental Technology
Charles Sturt University
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