NANCY DHAWAN

Current Project Summary

DWER (Department of Water and Environmental Regulation): Managed and delivered projects, leveraging Microsoft Dynamics 365, Microsoft Azure Data Lake, and an automation framework setup. Key responsibilities included implementing RESTful APIs to streamline data exchange between systems, ensuring cross-browser compatibility across major browsers (Chrome, Edge, Firefox, and Safari), and optimizing applications for mobile responsiveness to enhance accessibility and usability on smartphones and tablets.

Roles and Responsibilities

• Leading a QA team by assigning tasks, providing guidance, and ensuring work stays aligned with project goals and deadlines.
• Writing clear, detailed test plans and test strategies to define the testing approach, and ensure full coverage of requirements.
• Supporting stakeholders with the refinement of user stories and acceptance criteria to ensure clarity and testability.
• Creating entry and exit criteria, and executing comprehensive test cases by working closely with subject matter experts and business teams.
• Managing the full defect lifecycle, including triage meetings, issue prioritization with stakeholders, and tracking through Azure DevOps.
• Planning and coordinating User Acceptance Testing (UAT), providing hands-on support to business users during execution and resolution.
• Involved in data migration testing to validate the accuracy, integrity, and completeness of transferred data.
• Conducted thorough testing of MECM (Microsoft Endpoint Configuration Manager) deployments and Software Center applications to ensure reliable system updates and software installations.
• Provided regular progress reports, risk assessments, and gap analyses to stakeholders for clear visibility and informed decision-making.
• Continuously improved testing processes by applying best practices and ensuring high standards of quality throughout the project lifecycle.

Achievement

• Data Migration Testing Achievement: During a large-scale legacy system upgrade, I led the data migration testing effort, designing and executing test cases to validate data integrity across millions of records. I identified critical mismatches in financial data early in the cycle, enabling resolution before go-live. This proactive approach avoided post-deployment financial discrepancies and safeguarded regulatory compliance.
• UAT Coordination Achievement: In a high-pressure public sector project, I managed UAT for a citizen-facing portal, involving over 30 business users. By creating step-by-step guidance, facilitating defect triage in real time, and maintaining tight communication, I reduced UAT execution time by 40% and improved user confidence in the final release.
• Test Strategy & Process Improvement Achievement: In a hybrid Agile environment, I introduced a structured test strategy and standardized the use of entry and exit criteria across multiple projects. This led to clearer test boundaries, earlier defect detection, and a 20% reduction in missed requirements during the SIT and UAT phases.

Project Summary – While at BrowserStack

I worked across multiple clients in the government, education, transport, and insurance sectors, delivering robust QA automation and cross-platform testing solutions using BrowserStack. Focused on ensuring cross-browser compatibility, mobile responsiveness, and seamless integration with enterprise systems such as ServiceNow and Salesforce, in both Linux and Windows environments.

Roles and Responsibilities

• Developed and executed thorough test plans, cases, and scripts for web and mobile applications in Agile and Waterfall projects, identifying 95% of defects before release.
• Conducted functional, regression, integration, and performance testing across Agile sprints and Waterfall phases, resolving critical bugs, and reducing post-release issues by 30%.
• Collaborated with developers and product managers to ensure testing aligned with Agile/Scrum and Waterfall methodologies, enhancing sprint delivery efficiency by 20%, and project milestone accuracy by 15%.
• Automated repetitive test cases using Selenium, reducing manual testing time by 40%, and increasing test coverage in Agile and Waterfall environments.
• Analyzed major defects to pinpoint root causes, implementing solutions that improved application stability by 25%.
• Logged and monitored defects using JIRA/DevOps, producing clear reports that accelerated development cycles by 15% across both methodologies.
• Mentored junior team members, fostering a quality-driven team culture that improved testing accuracy by 10%.

Achievement

• BrowserStack Achievement: When a web application displayed an inconsistent UI across various browsers. I utilized BrowserStack to perform functional testing on over 20 browser-device combinations, including Chrome, Firefox, Safari, and Edge on Windows, macOS, iOS, and Android, detecting 15 significant UI issues. My efforts enabled developers to resolve these problems, resulting in a consistent user experience, 25% fewer customer complaints, and a 10% increase in user retention.
• Automation Scripting Achievement: To meet tight deadlines for testing a complex web application, I developed automation scripts using a Data-Driven framework, creating a reusable structure to test critical user journeys, like login, checkout, and form submissions. This approach cut testing time by 50% while enhancing test accuracy by 15%, ensuring quality, and timely releases.