Summary
Overview
Work History
Education
Skills
Academic Credentials
References
Timeline
Generic

Nancy Jacob

Perth,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects, operations support with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Medical Review Officer- Registration & Licencing

Department of Transport
09.2018 - 01.2024
  • Experience in processing and resolving complex and simple cases, making critical fitness to drive decisions in accordance with Assessing Fitness to drive guidelines, and as per business rules.
  • Provide advice to internal and external stakeholders and customers in relation to medical review cases and enquiries, with exceptional customer service whilst maintaining data integrity and privacy.
  • Conduct data integrity checks / verification of licence renewal forms, various reports for transaction compliance in accordance with established policies and procedures.
  • Request and review customers medical report, eyesight report or any specialist reports from various health professionals/ practitioners and assess if customers are fit to hold their driver licence unconditionally or otherwise.
  • Provide on the job guidance and development to less experienced staff in accordance with established policies and procedures.
  • Experience in providing approvals / clearance for heavy vehicle / commercial licensing, motorcycle learner permit/ licence, probationary driver licence in a timely manner.
  • Lifting Medical Review driver licence suspensions, ending /applying for cancellations in accordance with business rules.
  • Perform general administrative tasks including high speed and accurate data entry tasks, sending Medical Review outcome letters to customers and replying to various email enquiries.
  • Having considerable knowledge in using DLS, Tracker, CIS and Oneview plaftforms.
  • Maintained strict adherence to industry regulations, and minimizing customer complaints.
  • Mentoring and assisting junior staff members, helping them develop their skills and thereby increasing productivity levels.
  • Meeting changing demands, addressing backlog work by recommending process improvements.

Care Assistant

RSL
04.2016 - 12.2017
  • Providing assistance in daily living, administering of medications and proper disposal, engaging in overall mental and physical activities to the residents.
  • Maintaining accurate records, documenting change in conditions, writing patient progress notes, providing handover documents and experience in completing assessments and incident reports.
  • Handling individual houses and having experience working in high intensive care and low care houses.
  • Scheduling and cancelling of appointments or activities on behalf of the clients.

Tax Consultant

H&R Block
07.2017 - 10.2017
  • Worked as a Tax associate for the financial year 2016-2017, preparing individual , family and sole trader tax returns.
  • Accessing the ATO portal to complete the tax return.
  • Contacting ATO/Banks to complete certain details of the clients.
  • Proficient in using the Reckon Elite platform.
  • Coordinating with the other team members to fulfill certain area wise targets.
  • Educating and explaining to clients regarding their refunds and claims deductions.
  • Provide support in general administrative tasks including answering calls, booking / cancelling appointments, answering queries, photocopying.
  • Reviewing for any mistakes on documents submitted by the clients.
  • Completing and following up on the unfinished individual returns.

Assistant in Nursing

Wattle Hill Care
09.2013 - 02.2016
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Completing daily records, documentation, assessments, progress notes and incident reports.
  • Handling individual houses and having experience working in high intensive care, respite, dementia wards.

Business Administrator

Net Connect
07.2012 - 03.2013
  • Providing manpower, job posting and preparing job advertisements.
  • Processing payroll for fifty employees.
  • Liaising and developing strong professional relationships with with colleagues and external stakeholders thereby ensuring effective and timely communication and issue resolution.
  • Ordering and maintaining stationery supplies/stock.
  • Recording and processing the employee data onto Taleo database through various stages of employment.
  • Filling PF (Provident Fund) declaration forms and updating the records.
  • Co-ordinating with the Bank for opening new accounts.
  • Managing Induction and Exit Interviews.

Sourcing Lead - Recruitment & Administration

ITC Infotech
04.2010 - 04.2011
  • Provide Staffing solutions to various verticals - Infrastructure, Banking, IT.
  • Sourcing candidates using various job portals, maintenance of customer database for future relevant vacancies.
  • Conducting and participating in initial screening, scheduling interviews - webcam, personal, telephonic.
  • Conducted thorough reference checks on final-stage applicants to confirm qualifications and ensure successful hires.
  • Procuring and maintenance of relevant documents of new employees.
  • Maintenance of master data, prepare HR related reports and periodically present it to the Manager.
  • Experience in booking and scheduling rooms for meetings, interviews and conference facilities.
  • Responsible for recruitment, training and supervising junior staff and delegating work as required.

Senior Consultant - Recruitment

Trump Trainers & Consultant
08.2006 - 04.2010
  • Responsible for client handling and interaction, experience in handling various accounts.
  • Sourcing prospective candidates through various recruitment portals and campus recruitments.
  • Hire craft - uploading, maintaining databases and troubleshooting.
  • Shortlisting and scheduling various rounds of Interviews - telecon, video conferencing.
  • Co-ordinating with the clients during Walk-In Interviews.
  • Negotiation and follow up with the candidates/ clients regarding pay structure/ designation/ role.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Recruiting and mentoring junior staff members, responsible for internal sourcing, assisting in performance appraisal, induction and exit Interviews.

Education

MBA -

The Oxford College of Engineering

Skills

  • Over 5 years of experience working with the Department of Transport, Registration and Licencing, Melbourne, Victoria
  • More than 10 years in office administration, client management, case management, customer service, operations support
  • Experience working on various platforms - Oneview, DLS, CIS, Reckon Elite, Leecare, Microsoft Office packages, Taleo, Oracle, SAP, MYOB and ATO portal
  • Worked with H&R Block, Perth as a Tax associate
  • Experience in general and basic office administration, calendar management, records management, data management, filing, scanning and photocopying documents

Academic Credentials

  • Income Tax Course from H&R Block - Perth, WA
  • Certificate III in Aged Care from AMA - Perth, WA
  • Certificate III in Business Administration from TAFE - Bunbury, WA
  • Deutsch German Language A1 /A2 - Goethe Institute- India
  • Master's in Business Administration - India

References

Available upon request.

Timeline

Medical Review Officer- Registration & Licencing

Department of Transport
09.2018 - 01.2024

Tax Consultant

H&R Block
07.2017 - 10.2017

Care Assistant

RSL
04.2016 - 12.2017

Assistant in Nursing

Wattle Hill Care
09.2013 - 02.2016

Business Administrator

Net Connect
07.2012 - 03.2013

Sourcing Lead - Recruitment & Administration

ITC Infotech
04.2010 - 04.2011

Senior Consultant - Recruitment

Trump Trainers & Consultant
08.2006 - 04.2010

MBA -

The Oxford College of Engineering

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