Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Kaplish

Melbourne,VIC

Summary

Accomplished Senior Support Worker and Case worker ,with a proven track record enhancing client satisfaction through personalized care and effective care plan management. I am currently looking for new and challenging opportunities in Case Management where I can bring a diverse range of skills to be applied in the next role I accept.

Overview

10
10
years of professional experience

Work History

Senior Support Worker

Care Choice
2022.01 - Current
  • Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
  • Developed strong relationships with clients'' family members and external stakeholders, fostering trust through consistent communication.
  • Actively participated in team evaluations of client progress towards meeting identified goals.
  • Delivered high-quality care to clients with diverse needs, ensuring a safe and comfortable living environment.
  • Managed medication administration processes for multiple clients, adhering to established protocols for accuracy and safety purposes.
  • Maintained accurate records of client progress, allowing for effective monitoring and adjustments as needed.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Scheduled patients for appointments .

Case Worker

Annecto
2023.01 - 2024.02
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
  • Conducted home visits to assess living environment and provided appropriate referrals.
  • Developed strong partnerships with local organizations, expanding available resources for clientele.
  • Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
  • Advocated for client rights and represented client interests at administrative hearings.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Conducted home visits to assess clients' home environment and provide support.
  • Utilized evidence-based practices to provide effective interventions for clients.

Community Support Worker

Mercy Community Services
2014.05 - 2016.03


Assist clients with physical mobility which includes use of hoists and other safe manual handling techniques.

· Assist clients with daily house hold duties.

· Assist clients with their personal needs.

· Assist clients with shopping, cleaning etc.

· Make informed choices about their lives

· Develop their skills and independence

· Build their social network

· Manage their home and aspects of their health

· Access their community

· Managing complex clients

· Transportation of clients

· Strong interpersonal skills

Education

Diploma of Business Management

Australian Careers
Brisbane

Cert III in Aged Care

APEX

Diploma of Community Services- Case Management

Australia
05.2023

Skills

  • Health and safety awareness
  • Patience and Tolerance
  • Self-awareness
  • Training and mentoring
  • Time Management
  • First aid and safety
  • Care Plan Management

Timeline

Case Worker

Annecto
2023.01 - 2024.02

Senior Support Worker

Care Choice
2022.01 - Current

Community Support Worker

Mercy Community Services
2014.05 - 2016.03

Diploma of Business Management

Australian Careers

Cert III in Aged Care

APEX

Diploma of Community Services- Case Management

Australia
Nancy Kaplish